Cupid Fragrances is a revolutionary fragrance brand that offers a unique range of pheromone-infused colognes designed to elevate your attractiveness and boost your confidence. Our scientifically-formulated scents harness the power of pheromones, setting us apart from conventional fragrance brands. Visit cupidfragrances.com to discover a new world of irresistible allure and leave ordinary fragrances behind. Experience the Cupid difference, and let your inner magnetism shine.
Cupid Fragrances (cupidfragrances.com) has 1,225 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
Also known as
cupidfragrances.com
Website
cupidfragrances.com
Category
Cosmetics & Makeup
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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They are scammers, showed in advertising that 46 GBP for 4 bottles of hypnosis 2.0 then sent me hypnosis 1.0 and charged 132 GBP.
Right after ordering I escalated the problem but they tricked me wasted my time and refused a refund. Please stay far away. I highly NOT Recommend.
Response from Cupid FragrancesJan 22, 2025
Hi Gulraiz,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupid’s Customer Support Team
CM
Cheyenne M.
Poor Business Practice and Customer Service
If possible, I would give fewer stars. This company boasts a 30-day money back guarantee. My husband ordered their product by mistake and has been trying to cancel the order and get his money back since 13 hours after the order was made 2 weeks ago. They refused to cancel the order prior to it being filled and shipped and are now trying to refuse to refund his money. I have been back and forth with them since the product arrived and all they've offered is a 20% refund and allowing us to keep the product. I have EXPLICITLY stated multiple times that we do not want the product and we keep getting the same response. Further, their website states that approved refunds will be minus a 20% restocking fee and the customer is responsible for paying the initial shipping fee as well as the return shipping expenses. The initial shipping fee to be deducted from the refund, per their website, is to be calculated at the shipping rate for a carrier that was never at any point during the shipping process used to ship the item.
Response from Cupid FragrancesJan 22, 2025
Hi Cheyenne,
We sincerely apologize for the trouble you’ve encountered with our refund process. We completely understand your frustration with not being able to resolve the matter promptly, and we take full responsibility for the confusion.
We want to make this right for you, so please email us directly at [email protected] with your order details. We will work with you to ensure a satisfactory resolution.
Your feedback is valuable, and we are taking immediate steps to improve our customer service. We will ensure that you are provided with a more transparent and fair process.
We appreciate your patience and look forward to resolving this matter as soon as possible.
Best regards,
The CUPIDS Team
AJ
Alberto J.
Really bad company.
These mf have no professionalism in their company if you can call it that. On their website I wanted to buy 3 perfumes from them, when I made the payment information by just entering the card numbers they had taken my money without me having accepted the order. And also without me doing anything they duplicated the order. And they took my money twice. And it was on their official website. They are scammers and they steal your money.
Response from Cupid FragrancesJan 22, 2025
Hi Alberto,
We are truly sorry to hear about the frustration you’ve experienced with your recent order. We completely understand how this situation can be upsetting, and we want to make sure we address your concerns as quickly as possible.
Please reach out to us at [email protected] with your order details, and we will thoroughly investigate the issue. We are committed to resolving any discrepancies and ensuring you are refunded appropriately if an error occurred during the payment process.
Thank you for your understanding and patience. We look forward to helping you resolve this matter.
Best regards,
The CUPIDS Team
JB
jai B.
WOULD NOT RECOMMEND
WOULD NOT RECOMMEND!
Absolutely disgusting customer service, I ordered a product from there website over 3 months ago, I never received it after ongoing emails asking where it is, there response was “it got lost” after many attempt asking for a refund, they refunded me $7.99 (my order was $100.00) and now no responses to my emails. Don’t risk it!
Response from Cupid FragrancesJan 22, 2025
Hi Jai,
We’re truly sorry to hear about the issues you’ve faced with your order, and we understand your frustration. We want to make this right for you.
To resolve this matter as quickly as possible, we kindly ask that you send us an email at [email protected] with your order details, and we will investigate the situation right away. We’re here to ensure you’re satisfied and will work with you to reach a solution.
Thank you for your understanding, and we look forward to assisting you.
Best regards,
The CUPIDS Team
DO
Donald
No customer service whatsoever
I have not received my product at all. I am not able to get in contact with customer service tomorrow morning Monday today’s Sunday and I will check and see if I don’t get it tomorrow I will put a reverse charge from my bank.
Response from Cupid FragrancesJan 9, 2025
Hi Donald,
We are deeply sorry to hear that you have not received your order yet, and we sincerely apologize for the inconvenience this has caused. We understand how frustrating this must be, and we are committed to resolving this matter as quickly as possible.
Our records show that you have been trying to contact customer service, and we apologize for any delay in our response. We want to ensure you are taken care of, and we are investigating the issue with your order right now.
Please email us at [email protected] with your order number and any other relevant details, and we will prioritize getting back to you with a resolution.
We want to ensure you are fully satisfied, so please rest assured that we are here to assist you.
Thank you for your patience, and again, we apologize for the inconvenience.
Best regards,
The CUPIDS Team
SP
Squigman P.
I ordered this product October 25
I ordered this product October 25, 2024 it hasn't come yet. every time I inquired as to delivery date it was put off. still haven't received it. the tracking number I received apparently is bogus as well as the order number Amazon says that I may be entitled to a refund but I am still getting a referred to a site that loops me to the tracking page. I have posted on their comments section where they are selling this product and have gotten a response to go to ************* and provide the order number and my email which i did but have not gotten a response. If you try to buy this product don't be surprise if it doesn't show up
Response from Cupid FragrancesJan 9, 2025
Hi Squigman,
We sincerely apologize for the frustration you've experienced with your order and the delay in delivery. We understand how important it is to receive products on time, and we deeply regret that we have not met your expectations regarding both shipping and customer support.
We appreciate you bringing this matter to our attention. It’s concerning to hear about the issues with the tracking number and the lack of response from our support team. This is certainly not the experience we want for our customers. We would like to investigate this matter further and ensure that your order is addressed promptly.
Could you kindly provide us with your order number, email address, and any other relevant details? Our team will prioritize resolving this issue for you and make sure your order is either delivered or refunded, as needed.
Please send this information to [email protected] so we can look into this immediately and ensure you receive the service you deserve.
Thank you for your patience, and again, we apologize for the inconvenience caused.
Best regards,
The CUPIDS Team
AS
Assasin
Theyre literally scamming people.
Theyre literally scamming people. First off; pheromones, they don't actually work in humans we don't produce nor process them in any way because the part of the brain that does is completely dormant in all humans. I knew this going in but didnt see that part of the sales pitch i just thought it wasn't a terrible price considering many colognes go for twice the price and figured I'd give 1 bottle a try, worst case it smells mid as no company is going to sell cologne that smells like ass. Here's the bigger issue, they're checkout is designed to scam you. I added the 1 bottle hit proceed to checkout and entered my info. Before the order confirmation screen they offer you more, what they offered was buy 2 get one half priced essentially so I clicked that expecting it to be added to my cart which id have the chance to edit before confirming the putchase, then another "offer" popped up I accidently clicked it This time they offered the same thing once again and I finally hit no and had to do that again. Now you might expect you'll be returned to the cart to reselect your new order and be given the chance to remove the additional product but no by the time you've gotten through all of this they've already confirmed and entered your order. That is tricking people on purpose 100%. So I rush to their support email immediately to say hey you tried to trick me cancel the additional crap. Well, by the time they respond they've allegedly already sent out the smallest part of your order so they can tell you "whoopsies our delivery system is just so darn fast we can't cancel it" even though only the smallest part of the order had even been prepped. The delivery was no faster than anything you might expect in the end. But they assured me once I had the order I could return it and get my refund. Whoopsies again you have your order now and that's when we tell you sales are actually final. Wtf? Even if its written on the website their support assured me I could return the product, but I doubt it's anywhere on the site. Had I not complained about their shady practices and asked for cancelation I'm pretty certain there'd have been no rush to get my order out, they try to rush out a tiny little portion to avoid cancelation and when you ask what you can do they lie to you and say you can return it once it has showed up. Besides the pseudoscience that is indeed an outright scientifically verifiable lie, they're doing everything they can to offload product on you and make sure you can't cancel anything they tricked you into accidentally purchasing. STAY AWAY FROM THIS COMPANY
Response from Cupid FragrancesJan 9, 2025
Hi,
We’re truly sorry to hear about your negative experience, and we want to thank you for taking the time to share your feedback. We understand your frustration with both the checkout process and our customer service.
We want to clarify that our offers are intended to give customers an opportunity to receive discounts and more value for their purchase. However, we understand that it can be frustrating if those offers don’t meet your expectations or feel like they’re presented in a confusing way. We apologize for any confusion caused during the checkout process.
As for the pheromone claims, we appreciate your perspective. We strive to offer a product that’s based on our research and customer feedback, and we understand that individual experiences with pheromones can vary. However, we’re sorry to hear that you didn’t find it effective or as advertised.
Regarding cancellations and refunds, we truly want to ensure our customers are satisfied with their purchases. We apologize for any misunderstanding or miscommunication that led to confusion about our return and refund policies. We are constantly working to improve transparency, and we’ll take your feedback into account to make our process clearer moving forward.
If you would like to discuss this further or work on a resolution, please feel free to reach out to us at [email protected]. We value your business and your feedback, and we want to ensure we do everything possible to make things right.
Thank you for your time, and we hope to have the chance to serve you better in the future.
Best regards,
The CUPIDS Team
DE
Denny
Advertised tricks you into thinking…
Advertised tricks you into thinking you’re getting 3 bottles for $40. Nope your charged $120. Smells good but the hype that’s advertised is completely false. I’ll never purchase this product again. Been wearing it for about 3 weeks. Not 1 person has ever said anything.
Response from Cupid FragrancesJan 9, 2025
Hi Denny,
Thank you for sharing your thoughts. We're truly sorry that you feel the advertisement was misleading. Our promotions are meant to provide great value, but we understand that the pricing and offer details may not have been as clear as they should have been. We appreciate your feedback and will use it to improve our communication moving forward.
As for the fragrance, we’re disappointed to hear that it hasn’t had the desired effect for you. While scents can vary in how they interact with individuals, we understand that expectations are important, and we're sorry it didn’t meet yours.
If there’s anything we can do to assist with your purchase or if you have any questions, please don't hesitate to reach out to our customer support team at [email protected]. We want to make sure you have a positive experience with us, even if this particular product wasn’t the right fit.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
The CUPIDS Team
