Mr KJ V.
Months after purchase, still waiting for cupids to accept Returns, they refused to let me know the address to return to.
I purchased the products on 8th November 2024 and within six minutes l realised they had charged me more and opted to cancel the order. I emailed them to stop the purchase but they refused to accept and refund my money. They went on to say that after completing the purchase they dont refund that is final. Any orders outside USA they cannot refund. This is not communicated on their website. Instead what they write is lf you are not satisfied 30 days money back no questions asked.If you do not believe me try buying from them.( Use money you can afford to lose) Iam still struggling to get my money back since 8th November 2024. I regret not reading reviews before purchase. Anyone with contacts of who l can contact to report this company and stop it from operating in UK please help. This company might also be affiliated with another fraudulent company. Iam still gathering evidence and will let you know. We should also form a victim forum and expose this company. This company gets a five star for misleading customers on their website.
Response from Cupid FragrancesJan 24, 2025
Hi Mr KJ, Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience caused by your experience with our company. To assist you further, we kindly ask you to email us directly at [email protected] with the details of your order and the concerns you've raised. Our team is committed to reviewing your case thoroughly and providing a resolution as soon as possible. We understand your disappointment and value your feedback as it helps us identify areas for improvement. We are here to support you and work toward a satisfactory outcome. Best regards, The CUPIDS Team