Cupid FragrancesReviews of cupidfragrances.com

Response from Cupid FragrancesSep 17, 2026

Hi Peter, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. We understand how important it is to receive an order as expected, and we appreciate you bringing your concerns about delivery to our attention. We also understand your question regarding packaging for shipments to Japan and Australia. Shipping requirements and import regulations can vary by destination, and we recognize how important it is for these considerations to be clearly communicated before placing an order. Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team

Response from Cupid FragrancesSep 17, 2026

Ciao Stefano, grazie mille per aver condiviso la tua opinione con noi. Prendiamo molto sul serio recensioni come la tua e ci scusiamo per qualsiasi inconveniente tu abbia riscontrato. Comprendiamo perfettamente quanto sia importante sentirsi informati e sicuri riguardo a ogni aspetto dell'acquisto, inclusi i dettagli dell'abbonamento. Apprezziamo che tu abbia condiviso la tua esperienza con noi; ci assicureremo di trasmettere il tuo feedback al nostro team, mentre continuiamo a lavorare per rendere l'esperienza d'acquisto più chiara e trasparente. Il nostro team di assistenza ti contatterà a breve: vorremmo infatti approfondire personalmente la questione e trovare una soluzione adeguata. Quando hai un momento, ti invitiamo a rispondere direttamente a quell'email, così da poterti assistere il prima possibile. Ti ringraziamo per la pazienza e per l'opportunità di offrirti ulteriore assistenza. Cordiali saluti, Il team di assistenza clienti di Cupid

Response from Cupid FragrancesSep 17, 2026

Hi Tavarus, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. We understand how important it is to have the three duplicate orders addressed promptly, especially since you reached out right after placing the order and were advised that the refunds would be processed. We also understand your concern about the $584 associated with those orders. We’re sorry that you’ve had to follow up for an update. Your concern is completely valid, and we appreciate you bringing this to our attention. Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team

Response from Cupid FragrancesSep 17, 2026

Hi Danny, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously. We understand how important it is to receive your order within the expected timeframe and to have clear communication when you reach out for an update. We’re sorry that you’ve had to follow up multiple times without receiving the response you were looking for. Your request for a tracking update or refund is completely understandable, and we appreciate you bringing this to our attention. We are committed to helping resolve your concern and would be happy to assist you further. For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Kind regards, Cupids’ Customer Support Team

Response from Cupid FragrancesSep 17, 2026

Hi Sajad, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. We’re sorry to hear that the item did not meet your expectations, particularly regarding how long the scent lasted. We understand that scent performance can be very personal, and we truly appreciate you sharing your experience with us. Your feedback is valuable and will be passed along to our team as we continue working to improve our products. Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team

Response from Cupid FragrancesSep 17, 2026

Hi Carlos, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. We understand how important it is to receive your refund after completing the return process, and we sincerely appreciate you bringing this to our attention. We’re sorry that your refund has taken longer than expected. Since your return was authorized and confirmed as received, we understand why you would want clear resolution and an update on the refund. Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team

Response from Cupid FragrancesSep 17, 2026

Hi Erin, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. We understand how important it is for a cancellation request to be clearly acknowledged and handled promptly, especially when it is made shortly after placing an order. We also appreciate you explaining the communication you received and the follow-up regarding your order. Your feedback about the cancellation process and the way the conversation was handled is valuable, and we’ll make sure it is shared with the appropriate team for review. Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team

Response from Cupid FragrancesSep 17, 2026

Hi Angelo, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. We truly appreciate your honest feedback and understand how important it is for the ordering process to feel clear and straightforward. We also hear your concerns regarding the delivery time, the difficulty making changes to your order, and your experience with the scents and longevity of our cologne. We’re sorry the products did not meet the expectations you had when placing your order. Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team