Weston F.
Complete scam
This stuff is a complete waste of money. Requires over 10 sprays for anyone to notice you are wearing it. Completely over priced. Lasts maybe 3 hours before needing to reapply. The time required to purchase it with all of their videos trying to sell you more of their products alone is not worth buying it. When you ask for a return they try to offer you a small refund to keep the product and waste at least a day of your time before giving you the return instructions which are extensive. They make it possible to say you missed a step so they can get out of honoring the return. Stay away! They offer a money back guarantee but it has been a month since they received my return and still no refund. After a month of excuses and correspondence with them they reached out to blame usps delivering it to the wrong zip code despite the zip code being correct on the out for delivery update. USPS said that based on tracking they received the item. They continue to make excuses so they don’t have to honor the return. Such a joke of a company complete incompetence.
Response from Cupid FragrancesSep 22, 2025
Hi Weston, Thank you for sharing your concern with us. We truly value your feedback and understand how you've felt. Many of our customers testify to the effectiveness of our products, and the price per bottle has been carefully calculated to reflect the quality and formulation we provide. That said, we acknowledge your request to return the items and assure you that we will continue to assist you with this process. As we see that you are already being assisted through email, we’ll make sure to support you there to ensure a smooth resolution. Regarding the video you encountered during checkout, please note that this is a standard part of our ordering process and is designed to provide additional information about our products. We appreciate your patience and understanding, and rest assured we are here to assist you until your concern is fully resolved. Best regards, The CUPIDS Team