Cupid FragrancesReviews of cupidfragrances.com

Response from Cupid FragrancesDec 24, 2025

Hi Ben, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your recent order. After carefully reviewing your account, our records show that a request was submitted to cancel part of the order. This is the reason the shipment was not released immediately. Additionally, our system detected a claim filed with your bank. Once this occurs, the system automatically halts fulfillment and processes a full refund for the entire order to prevent any further inconvenience or duplicate charges. We completely understand how you've felt, and we truly regret that this experience did not meet your expectations. Your feedback has been noted and will be shared with our team so we can improve moving forward. Thank you for your feedback. Best regards, The CUPIDS Team

Response from Cupid FragrancesDec 19, 2025

Hi, Thank you for reaching out and sharing your concern. We’re sorry to hear about the inconvenience this situation has caused, and we truly appreciate the opportunity to clarify. Please note that we only process and fulfill orders based strictly on the information successfully submitted and confirmed in our system. We do not have the ability to charge any account unless an order is fully placed and completed by the customer. Charges cannot be created or added manually on our end, and we are unable to bill for additional items without a confirmed transaction. For us to address your concern further, kindly reach out to us at [email protected]. Kindly send us also the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Best regards, The CUPIDS Team

Response from Cupid FragrancesDec 17, 2025

Hi Aroldo, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team

Response from Cupid FragrancesDec 17, 2025

Hi Rich, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team

Response from Cupid FragrancesDec 17, 2025

Hi Jadon, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team

Response from Cupid FragrancesDec 17, 2025

Hi Waylon, Thank you for your message. We’re truly sorry to hear about your experience and understand how you've felt that your order hasn’t been received and that your concerns were not properly addressed. We want to reassure you that we are a legitimate company and that your order and message are important to us. While we do use automated tools to help manage inquiries efficiently, our customer support is handled by real representatives who are committed to assisting you and resolving issues as quickly as possible. For us to address your concern further, kindly reach out to us at [email protected]. Kindly send us also the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Best regards, The CUPIDS Team

Response from Cupid FragrancesDec 11, 2025

Hi Joseph, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team

Response from Cupid FragrancesDec 9, 2025

Hi Mike, Thank you for taking the time to share your honest feedback with us. I’m truly sorry to hear that your experience with the product hasn’t met your expectations. We understand how you've felt when a fragrance doesn’t perform the way you hoped, and we appreciate you letting us know. Please know that we take your comments seriously. While results can vary from person to person depending on body chemistry and environment, many of our customers do share positive experiences with the effectiveness and scent of our products. Your feedback helps us understand where we can continue to improve. For us to address your concern further, kindly reach out to us at [email protected]. Kindly send us also the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Best regards, The CUPIDS Team