Mark S.
Smelly Christmas scam was reimbursed
I ordered the cologne under a Christmas special of buy two at 39.95 and get the third free. When I checked the confirmation, the company charged me for all three bottles at 119.85. Within an hour i contacted the company, they asked if i wanted to cancel or proceed. I told them to cancel my order completely and refund my money and that is the last correspondence I had with the company now they will not respond back. As of Jan 25, 2024 I receive what I believe are prescripted apologies. When I reply back I still do not get a response to my questions. Yes, the company finally reimbursed me a short time later. Had to involve the credit card company. I wouldn't buy this product again.
Response from Cupid FragrancesDec 30, 2023
Hello Mark, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team