Cupid Fragrances is a revolutionary fragrance brand that offers a unique range of pheromone-infused colognes designed to elevate your attractiveness and boost your confidence. Our scientifically-formulated scents harness the power of pheromones, setting us apart from conventional fragrance brands. Visit cupidfragrances.com to discover a new world of irresistible allure and leave ordinary fragrances behind. Experience the Cupid difference, and let your inner magnetism shine.
Cupid Fragrances (cupidfragrances.com) has 1,225 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
Also known as
cupidfragrances.com
Website
cupidfragrances.com
Category
Cosmetics & Makeup
Listed on Five Star Index
2026
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Update. Ordered Dec 14th. After no product and no response from Cupid except saying sorry. Contacted Trustpilot. And a lot of text. Got a response from Yvonne. She did a new shipment I received it in March. Will send an update when I use it.
Response from Cupid FragrancesMar 12, 2024
Hello Douglas,
Thank you for providing us with an update on your order. We sincerely apologize for the delay and any inconvenience you've experienced in receiving your product.
We're glad to hear that Yvonne was able to assist you and arrange for a new shipment. We hope that the product meets your expectations.
If you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help and ensure that your experience with us is a positive one.
Thank you for your patience and understanding.
The Cupids Team
JW
Josh W.
I have recently bought a bottle of…
I have recently bought a bottle of cologne. While I do think this cologne smells good, the results that this company boast all over the internet is unfortunately not true. I have worn this cologne all over many stores and around my wife and nothing. Save your money this does not perform as advertised and I would consider this false advertising.
Sorry guys,
Josh
Response from Cupid FragrancesFeb 29, 2024
Hello Josh,
Thank you for sharing your feedback regarding your recent purchase of our cologne.
I sincerely apologize for any disappointment you've experienced with the performance of the cologne. We value your honest assessment, and your input helps us improve our products and services.
Your satisfaction is our top priority, and we take your feedback seriously. I assure you that we will review the claims made about our cologne and ensure that they accurately reflect its performance.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We are here to help and ensure that you are fully satisfied with your experience.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
The Cupids Team
PI
Pierre
I purchased the perfume based on the “30 day refund” promise
I purchased the perfume based on the promise that I would be refunded if I were not to like the product. I received the product, and it turns out I really hate its smell so I contacted support to initiate procedure of sending back and refund. And surprise: they don’t refund international orders. I think this is extremely dishonest because on their front page is written next to each other: “30 Day Money Back Guarantee” and “Free shipping worldwide”. So don’t buy this product because if you happen to not like its smell (which is very likely in my opinion) they won’t refund you if you happen to live outside the US.
Update: 8th February 2026: they offered me a partial refund which is better than nothing which is why I change my rating to 3 stars.
Response from Cupid FragrancesFeb 22, 2024
Hello Pierre,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
RB
Ryan B.
Good smell but fads quickly.
Good smell but fads quickly.
Response from Cupid FragrancesFeb 22, 2024
Hello Ryan,
Thank you for sharing your thoughts with us. We appreciate your feedback regarding the scent of our product.
We're pleased to hear that you find the smell pleasant. However, we understand your concern about its longevity, and we will take this into consideration as we continue to improve our products.
If you have any further feedback or questions, please don't hesitate to reach out. We value your input and strive to provide the best possible experience for our customers.
Thank you for choosing our product.
The Cupids Team
PW
Phil W.
I've been waiting for many weeks for my…
***It took a media blitz to get their attention, but it seems that they are going to follow up on my concerns. We'll see if they can get it done.***
I've been waiting for many weeks for my order. They finally, after multiple requests, send me a tracking number that according to the postal service isn't even a valid tracking number. It says that my order was attempted delivery in Rancho Cucamonga California. I live in Dewey Arizona. I can't even begin to tell you how absurd this is. I've sent multiple requests to this company for assistance and all I get is emailed platitudes with additional tracking numbers that go nowhere. I spent a good damned amount of money to buy something and I expect what I paid for. I hope somebody reads this and will contact me. This is absolute bull.
Response from Cupid FragrancesJan 22, 2024
Hello Phil,
We sincerely apologize for the frustration and inconvenience you have experienced regarding the delivery of your order. We understand your concerns, and we want to assure you that we are actively investigating this issue to provide a swift resolution.
Upon reviewing your case, it is clear that the current situation falls short of our commitment to providing a smooth and reliable shopping experience. We acknowledge the error with the tracking information and the subsequent attempts to rectify it. This is not the level of service we strive to deliver, and we are truly sorry for the inconvenience it has caused.
Our team is working diligently to locate your order and ensure that it reaches you in Dewey, Arizona, as intended. To expedite this process, we have escalated your case to our shipping and logistics department. Please check your email as we sent you an update regarding your order.
In the meantime, if you have any further concerns or if there's anything specific you would like us to address, please don't hesitate to reply to this email or contact our customer support at [email protected].
Once again, we sincerely apologize for the frustration and inconvenience you've experienced. We value your business and are committed to resolving this matter to your satisfaction.
Thank you for your patience and understanding.
The Cupids Team
ML
Michael L.
❤️ Love the sent …however 🤔
I am an avid user of cologne and I have to say I love the fragrance very welcoming and vibrant. Unfortunately I gave it a three star rating nothing to do with the sent it’s amazing obviously but do to the longevity of the sent. I would say it only lasted 1 to 1.5 hours If they could only manage to extend the longevity of the active sent it would be a 5 star product no doubt.
Response from Cupid FragrancesJan 22, 2024
Hell Michael,
Thank you for taking the time to share your thoughts on our cologne. We appreciate your kind words about the fragrance and are delighted to hear that you find it welcoming and vibrant.
We also appreciate your honest feedback regarding the longevity of the scent. We understand the importance of a long-lasting fragrance experience, and we take customer feedback seriously. Your insights help us improve our products, and we want to assure you that we are actively exploring ways to enhance the longevity of the scent without compromising its quality.
We value your loyalty as an avid user, and your feedback is instrumental in our ongoing efforts to provide the best possible products. If you have any further suggestions or specific preferences you'd like us to consider, please feel free to share them with us.
Once again, thank you for being a valued customer. We look forward to continually exceeding your expectations in the future.
The Cupids Team
EG
Eric G.
CX Could Improve
I was excited to try this fragrance so I placed an order on January 8th. They say standard processing time is 1-2 days or 3-5 business days if order volume is high. It is now January 20th. In the checkout process I accidentially ordered a second bottle. My credit card was charge for two bottles immediately. Generally, in my expereince, credit cards are not charged until orders are shipped. There was a form to modify my order so I requested that one bottle of the two be removed from my order. I received a response the next day asking if I would still take the second bottle for an addtional disount. I replied the same day and said, while I appreciate the offer, I would still only like one bottle for now and to please remove the second one from my order. Afterall, how do I know if I want two if I don't even know if I will like the first one.
1. My credit card has been charged for both bottles and not been credited for the second bottle.
2. I sent a follow up email on 1/11 asking the status of of my request. No reponse.
3. Sent another email on Monday 1/15 requesting the status of of my request. No reponse.
Note - They say: "Cupids has your back!
If you aren't 100% happy with your order, we'll do everything in our power to make it right."
Note - They say: "Please allow 1 business day for the customer support team to get back to you!"
4. January 20th. Order staus is still in "Ordered"
So, it has been 12 days with my credit card being charged, no response to my request to adjust my order or credit the charge for the second bottle on my card, no new order status and no email responses.
This morning I received a marketing email from Cupids essentially asking me to check out the website and place an order...really? DISSAPOINTED! My order # is 179303
Upate 1/28/24: I suppose if zero stars were availble I'd choose that option.
1. I provided the order to Cupids' by replying to the Trust Pilot request 7 days ago. There has been no repsonse.
2. There is still not credit card credit for the item that I asked to be removed from my order.
3. My order still includes two bottles (the one has not been removed per my request) and the order status is still "Ordered"
3. Part of their statement in the Trust Pilot response was "We understand your frustration and would like to assure you that we are taking immediate action to resolve the issues you've raised" was clearly meant to appease the readers of this reveiw and was not sincere.
2/27/24 Update: My order arrived yesterday. The second bottle (as requested) was removed from my order and credited. The product has a very nice fragerence but for me, a little will go a long way.
My recommendation is to better set realistic expectations about when the product will ship and arrive. According to the tracking, I assume that this ships from overseas due to the export customs clearance process in the tracking description.
I recommend this product but would also recommend more transparency about the potential time between ordering, shipping date and shipping time and timely email/text communications about the order status. Or, have a better system to update the status on the order/tracking page. This would greatly improve the customer experience, encourage trust and enhance the brand's reputation.
Response from Cupid FragrancesJan 22, 2024
Hello Eric,
I hope this message finds you well. We sincerely apologize for the inconvenience you have experienced with your recent order, and we appreciate you bringing this matter to our attention.
We understand your frustration and would like to assure you that we are taking immediate action to resolve the issues you've raised. To assist you more efficiently, could you please provide us with your order details, including the order number and any relevant information? This will help us locate your order quickly and address the concerns you've outlined in your email.
Once we have your order details, we will investigate the status of your request to adjust the order and ensure that your credit card is correctly reflected for the intended purchase. Additionally, we will expedite the processing of your order to provide you with the timely service you deserve.
You can reply to this email with your order details, or if you prefer, you can contact our customer support team directly at [email protected]. We sincerely apologize for any inconvenience caused and appreciate your patience as we work to resolve this matter promptly.
Thank you for bringing this to our attention, and we look forward to assisting you further.
The Cupids Team
MR
Michael R.
Be careful some ads are scams
The cologne is questionable
I saw an ad for a cupid cologne, without investigating further, I ordered it because it said it was 80% off. I didn’t look very close at the bottle and really didn’t think it mattered, but after ordering, I noticed the two different types of lettering on the name Cupid. What looked to be authentic was the Cupid with the Bow n error D was different than what I ordered with the regular D on Cupid. When I received my order from what I thought was the authentic company, I received a bottle with Chinese writing, and was nothing like the cologne bottle that I was expecting other than it’s shape, the Cupid company needs to put a warning on the fake ads of Cupid. I wasted close to $50 as upset as I was. I looked around and ordered it again but I’m not sure it was Cupid hypnosis with the bow and arrow D in the name. Waiting to receive it. Hoping this time I get what I pay for.
Response from Cupid FragrancesJan 9, 2024
Hello Michael,
I sincerely apologize for the confusion and disappointment you've experienced with your recent Cupid Cologne order. Your feedback is crucial to us, and I want to address your concerns promptly.
I'm sorry to hear about the discrepancies in the lettering on the bottle and the unexpected Chinese writing. This falls short of the standards we strive to maintain, and we appreciate you bringing it to our attention.
To assist you further and ensure you receive the product you intended to purchase, could you please provide us with your order details, including the order number and any relevant information? This will enable us to investigate the matter and take corrective actions.
We want to assure you that we take this matter seriously, and we are actively working to improve our communication about authentic products and potential variations. Your satisfaction is important to us, and we are committed to rectifying this situation.
Please reply to this email with your order details, and if there are any specific concerns or questions you would like to address, feel free to include them.
Thank you for your patience and understanding, and we apologize for any inconvenience caused.
The Cupids Team
