Krystle
Not worth the money
**Update** I made contact with Jerry per his request below. I provided all documentation from April, May and June when I left my review on Amazon. Despite everything that I provided, i was informed that there is nothing that can be done since it was 3 days past the 1 year warranty when we finally made contact which he knew from my original review below and likely the only reason any “effort” was made. No effort was made in June when i left my review on Amazon which they had removed. I purchased my Cumrige litter box Dec 24, 2024 and by beginning of June it stopped working. It continually shows “bottom infrared anti-pinch triggered!”. I followed all the videos on amazon to fix this. Completely took it apart and could not resolve the issue. It is impossible to reach the company from the app or amazon so I wrote a bad review on amazon which was later removed and i was never contacted. I spent almost $300 for this to only work a few short months. I only have one cat and the whole thing was taken apart and cleaned biweekly.
Response from CumrigeDec 29, 2025
Thank you for taking the time to update your review. I’d like to briefly clarify a few important points for transparency. First, we do not have the ability to remove or control Amazon reviews. Amazon reviews are managed entirely by Amazon, and sellers cannot delete or suppress them. Any review removal would be handled solely by Amazon under their own policies. Second, before I contacted you, I had no access to or prior knowledge of your email address, order history, or warranty status. I reached out only after seeing your Trustpilot review, with the sole intention of understanding the situation and supporting you as a customer—not to enforce policies or deny assistance. For Amazon purchases, after-sales support must be initiated through Amazon customer service or the Amazon seller support channel during the warranty period. After reviewing this case with our Amazon after-sales team, no service request or contact record was found under your email during the active warranty period. By the time I became aware of the issue, the one-year warranty had already expired. This is not an attempt to avoid responsibility or exploit policy timing. Our goal has always been to serve customers fairly, protect customer rights, and resolve issues whenever possible within platform policies and warranty terms. I genuinely regret that your experience was frustrating, and I appreciate you sharing your feedback.