Darrell C.
SAVE YOUR $$ DIY OR FIND A BETTER OVERALL COMPANY. THEY EXIST!
Very bad customer service and poor communication unless it's to threaten to send a sheriff to my home for equipment retrieval for a large bill that we thought was still on its original autopay. We have had service for a couple of years now and have always had billing issues such as irreconcilable bills that we have to pay or receive threats of removal. This time we were under the impression that our original autopay was still in effect only to find out that it somehow was not. After accruing a $500.00 plus bill, we received a knock at the door and it was my installer who I know, and I explained I had just gotten my first call that same day and informed customer service that my wife would be making the minimum payment of $150.00. He said, 'Oh, okay, no problem.' My wife didn't remember to that day, so instead of calling me, I received a text message. Not to inform me of the payment, but to let me know they had already scheduled a sheriff to come do a retrieval including date and time. - 2 years as customers - Never stiffed them - I currently know at least 2 people that work in the small Mason City, IA office, and 1 that used to work there; he's my son. My wife was going to make the payment and resume autopay, however, 1st I decided to go forward with the removal by rescheduling it for a time that was convenient for me and not you. 2nd I also decided, after extensive research, to go with another better-rated product and company. 3rd I plan to, and as you see, have already started the process of telling my story to as many people in as many different places as I possibly can. The purpose??? To teach another what a single voice can accomplish. I am a small business owner of 2. Your company has tried to hold me hostage to a luxury that can be bested for less. Not intelligent. Thank you for your time. Sincerely, Darrell S. Conway Very disappointed patron.