CuddledownReviews of cuddledown.com

I ordered two sets of allegedly 100% cotton sateen sheets on 4/23/22. CD charged $22 shipping and it took 3 weeks to get the order. These are the nastiest, roughest sheets I've ever experienced. They feel exactly like fine sandpaper. I even tried to wash a pair of the pillowcases to see if that helped--they only got rougher. Now CD wants $10.50 to send them back! No response to an email sent to customer service. SO DISAPPOINTED. NEVER AGAIN.

I love the products I have bought over the years from Cuddledown - 100% cotton blankets and duvet covers in vivid colors and prints. My only complaint about the actual products is that the duvet covers are white on the flip side - if I wanted white, I would buy white. I want the print. Literally every single other thing about Cuddledown is the worst I have ever encountered from a business: Shipping is unreasonably expensive, and returns are at your own shipping expense. It takes 1-2 months to recieve an order (if you ever actually get it). Their website is a mess - at one point recently it was down for over 2 weeks. There was an issue with my last order, placed 3 weeks ago, and it is still unresolved after 7 phone calls, confirming my info 2-3 times each call, promises that I would recieve it by a certain date (come and gone - no order received), told 2x that the order was being expedited and shipped express as a courtesy (didn't happen), told a Supervisor would fix the issue 3x, transferred incorrectly 7 times today and still could not reach the Level 2 Support which is who I was told could help, and no confirmation emails of their commitments. I had read all of the other reviews and decided that I could try to manage any challenges that might arise...but NO. It simply is not possible. I will be canceling my order.

I think the VIP program is a scam. After a purchase in August 2021, I never got a VIP welcome package despite 3 follow-up calls, and could never send in the receipts--yet a monthly charge appeared on my credit card bill in September. A long back and forth via phone w/Cuddledown and VIP-each telling me the other could resolve. The Catch 22 is never-ending. I have sent email complaints to both, and not doing the same on the web.

I have had nothing but trouble and incompetence from this company. I like the products that they sell but if there is a problem, it’s not easy to fix. This used to be a great place to purchase bedding but they must of sold out to other people. I am done dealing with Cuddledown.

Its absolutely a disaster the telephone service 2 times I was calling trying to purchase a duvet for 750 Pounds and ask few technical question , twice times they say they will call me back , of course nobody call I ask to talk with the manager ......no the manager don´t receive clients was the answer I can´t imaging if we have a problem..hahaha Worst company ever see ....

Ordered a featherbed which arrived in a box looked like had been run over by a truck and returned it. Got a refund of less than 1/4 of what should have been. Called and spent a great deal of time on the phone twice with customer (no)service and was promised a refund after demanding to speak to a supervisor on 9/23/21. To get refund 24-72 hours. It is now 10/1 and no refund. Avoid at the peril of your sanity!

Placed order 08/23/21. Tried online verification. Canceled. Called CS, told card not authorized. Placed order again. Canceled for same reason. Checked with both bank and Visa, no record of request for authorization. After 4 repeat orders over a month, and speaking to innumerable persons, was to be transferred to a manager but was sent to an unrelated vitamin company. I will be watching my card for billing. WORST COMPANY EVER!!!

Some years ago I purchased the temperature regulating comforter. After one season of normal use, and one dry cleaning at a green cleaner, it started bunching up. I contacted the company. Nothing. I tried again a few weeks and then months later to ask them to stand behind their statements and glitzy website advertising. Nothing. I uploaded pictures to show that I was not inventing a story and posted a review on their website. Nothing. I wanted to buy quality and Made in the USA and got completely burned. I loathe these types of companies that simply think they can ignore you. In fact, they likely remove negative comments and only leave the glowing ones on their websites. I’ll continue to warn others because this is an expensive product. Disappointed and angry.