CuddledownReviews of cuddledown.com

I am so upset with this company's customer service. I'm trying to figure out an issue with my order and I have been told I will be emailed this afternoon, then this morning each time never getting a response. Emails ignored... Looking at taking a legal dispute resolution now please be aware when buying

WORST COMPANY AND CSRs EVER!! I placed my order on November 17, and was given an Order conf. # by Mae (CSR). My order NEVER showed! I gave them TWO WEEKS! I called and after 6 CSRS and a supervisor...found out they took my money and cancelled my order!! Crooks!! DO NOT SHOP HERE! Justine is a horrible incompetent supervisor. I will be contacting the BBB. Stay far AWAY!!

I ordered from Cuddledown some years ago and my bedding met my expectations. I used the VIP option to get free shipping and a small rebate. That went smoothly and I canceled the VIP while it was still free. Usually I don't opt in for these "got ya" promos, but that worked as promised. In 5/2022, I bought some embroidered pillow cases and opted again for VIP. After innumerable phone calls and admonitions for me to wait until they are sure that their check is lost, I finally received my VIP check on 11/14/22.

Terrible, scammy, awful. They hook you into a "rebate" program, then make it impossible to collect your rebate. Have spent well over 3 hours trying to work things out. Last call - they hung up on me. Will report to consumer agencies. STAY AWAY!

There is absolutely no way to speak to someone who speaks English. The customer service department are unable to understand me. After four different people and multiple requests to speak to someone in the United States I finally hung up. Never will do business with this joke of a company again!

I was signed up for a monthly "program" without my clicking through the signup process for that program. They did give me advance notice of being billed and did cancel when I called, prior to my being billed. Similar for their "Savings Everyday" partner? cousin? shell company? I did sign up for this program as part of Cuddledown checkout process, they shared my payment information, but come to find out the phone number for that company doesn't even work and the incentive offer can't be activated. Looking forward to calls with my credit card company in 20 days.

This company is a scam. They charged me 12.95 every month for a year for absolutely no reason and will not refund me. When I call to speak to customer service the story changes every time. Also, their duvets leak down to a degree that is intolerable. Tiny feathers fly everywhere in the room, they get into your nose and eyes. I had the first duvet exchanged, (which was a long arduous process consisting of literally over 10 painful phone calls), and the second duvet seemed better at first but after 2 months it was the same thing, feathers everywhere. It’s unhealthy. They claim to use Responsable Down Standard down but after experience their fraudulent, scammy tactics, I would be shocked if it’s actually real RDS down. They also sell an Eiderdown duvet, (the price ranges 3 thousand to 16 thousand dollars), I think this is likely fake. So not only are they charging people for a fake subscription without clearly getting their consent, they are also likely selling down which they claim to be ethically sourced and probably is not.

Just like a post below: they didn't contact me when it turned out one part of an ensemble I ordered wasn't actually available. I saw the problem when I was checking the status - and that item was listed as "canceled." I called to inquire as to what was going on, and when I was told the item wasn't available, I tried to cancel the order and was informed that this could not be done because the order was "already in the warehouse" - although it hadn't yet shipped, which doesn't make sense to me. I spent more than an hour on the phone, transferred and transferred and transferred and then dropped. I was told it was my fault because I had placed the order online instead of by phone. I was threatened with being blacklisted by 15 catalogs if I disputed the charge (a pretty meaningless threat at that point as I never want anything to do with any catalog that uses this customer service call center - in India). The order status keeps switching between the items in question being shipped and canceled every day - and none of the amounts on the various daily versions of "order status" match what I was actually charged. (Yes, I have screenshots.) The package has been "delayed" and is about to cost me the only vacation I'm getting this year - a two-day camping trip, already paid for - because I'm waiting on the package I didn't want and will refuse. And now I have little hope that I will ever see my refund. This is the WORST retail experience I've had in decades. I've bought from Cuddledown in the past, and the quality is good, but no level of quality is worth this infuriating frustration. The WORST part is feeling so helpless to get through to anybody when there's a problem. You've got Customer Service with the call center in India and that's it. If this situation doesn't get resolved, I'm even thinking about taking them to court. It was a big order and I can't afford to lose that money, and based on my experience, and those of posters below, I anticipate trouble getting my refund.