CuddledownReviews of cuddledown.com

AVOID CUDDLEDOWN and their fraudulent "VIP Service." I was a customer of Cuddledown for many years, however, no longer. They used to be a privately owned company and the majority of their products were of good quality, made in the USA. In 2013, Cuddledown was bought by "The Potpourri Group" and Cuddledown has become nothing but a fraudulent company. 95%+ of their items are from China: They like to use the term "imported," which is just a guise for "Made in China." $25 FOR SHIPPING, for even the smallest order. Their Customer Service is the ABSOLUTE WORST ON THE PLANET: It is the Customer Service Dept. from hell, talk about "Kafkaesque" -- what a nightmare. They are based in Asia somewhere and are of no help whatsoever. I could go on and on about the bad experiences I have had with them of late, but suffice it to say, do yourself a favor: Save your money, time, and avoid the aggravation; you can find nicer linens elsewhere at less cost. If I could give Cuddledown a "0" rating instead of a "1" star rating I would -- I wish I could give them a "- (negative) 25" rating. It's a racket.

This company has been REPORTED through GOV and also is under INVESTIGATION with the Bank (that’s how I got my money back since I provided all the PROOF). Don’t Trust this Company! SAVE YOUR MONEY! I NEARLY LOST ALL MY MONEY! Cuddlesdown is not trustworthy at all! Before they take your money they would be so friendly and answer any question. The moment you make a purchase and you money goes through, if there is any problems they purposely not get back to you, ignore all your emails and calls. It was weeks I waited for their reply and finally someone reply back to me they were extremely rude. Even now it’s been MONTHS still no reply, no one reaching out. Absolutely UNPROFESSIONAL! They wouldn’t take any responsibility when it’s their fault and I have provided proof! There’s a reason why they have such bad reviews online!!!! If you’re a victim too, I advise you to contact your bank ASAP. 0 Star if I could.

I ordered online. Cuddledown let me order and pay for a King quilt and 2 standard shams. The order arrived: 1 king quilt and 1 standard sham. Now what am I supposed to do with 1 sham on a King bed? So I call customer service. I was told the shams were no longer available. WHAT??!! They sent an incomplete order that cannot be completed and expect me to be happy about it!!! Cuddledown obviously has no knowledge of or control over its inventory since allowed me to order 2 shams online. What a rip off! The incomplete order they sent will be returned in less than 24 hours of receipt. So now the second rip: 4-6 weeks to receive the refund of just less than $200. Trust me, I will be watching. I WILL NEVER ORDER FROM CUDDLEDOWN AGAIN. NEVER.

Cuddledown VIPs ripoff racket totally got by me. The amount they charge EVERY month is just high enough to slip under the radar on the credit card bill but adds up quickly. Run away and do NOT join.

This company has good products but is a nightmare. Customer service is handled by people whose grasp of English is minimal, and I have never been able to resolve any issues with them. The so called rebate program is a total fraud and shoul be prosecuted. To get the rebate requires proof of order date yet the confirmations are undated and CD refuses to accept the date on the confirming email. AVOID AVOID AVOID.

My order never arrived. The customer service rep said it had been cancelled, although I had never been notified. She said it was cancelled because the billing address was wrong. Seems they didn’t realize that DC and District of Columbia are the same thing. Once we straightened that out, I was subjected to a long, aggressive, repetitive sales pitch for some sort of loyalty or discount program supposedly involving Walmart and other stores. I firmly said “No I don’t want it.” So she started the pitch all over again. It really felt like a colossal scam. I will be checking my credit card bill carefully.

I was unable to understand customer service rep and asked for a supervisor. I was told to call back if I had a bad connection. I finally had to explain that I didn't have a bad connection and I wasn't trying to be rude but I could not understand what she was saying due to her accent. I was extremely polite and felt bad that I had to say so... but after asking her to repeat so many times I had to ask for someone else....she wouldn't let me speak to anyone else, kept telling me to hang up and call back. When I asked again for a supervisor. Crickets... nothing after that, not even music on hold. I called back got the same rep, she asked me numerous questions about the order, billing address, shipping address, zip-code, zip-code 4 digit extension etc. I asked why she was asking for all the information on the order and was told she was 'verifying'. Reading all the comments below, I suspect I will be signed up for something I don't want... or worse fraud of some kind. This experience was beyond dreadful and gives me great concern. Also...the entire time we spoke I heard roosters in the background crowing. Where overseas is this customer service group? And why can't you speak to a supervisor if you ask for one. Why wasn't my order shipped to me? Why did I have to 'verify' so many things? I will NEVER, EVER order from this company again. I spent 2 hours on the phone. It was ludicrous. Don't buy from this company. It seems very unsafe. I will wait to see if my order ever shows up. Hopefully I will receive it and lesson learned.

Ordered a comforter and pillow shams on March 19, 2023. Received both shams as promised and a $40 shipping charge...ouch! April 1, 2023 called to inquire on the status of comforter. Was told it is back ordered 3-4 weeks. Asked why there has been no communication to this new status, and I was given an apology with a $5 concession shippung discount. While inquiring as to the $40 shipping fee, I was told that I prepaid for the comforter as well. Then I asked how the $5 concession discount was truly an inconvenience discount? The customer service agent didn't reply. Instead the phone line went dead. Beware!