CuddledownReviews of cuddledown.com

I ordered a mattress pad in December which is a great product. Happy. Fast forward, I just discovered that I have been charged $21.27 per month since my purchase for something called PGI Cuddledown Rewards. This is a total scam, I did not knowingly enroll in this program, this is so deceitful. Now see MANY BBB complaints online about their deceitful practice. Will be calling them tomorrow requesting refund of 3 months of charges and an apology for this total scam.

Terrible customer service & overpriced charges for delivery . Not only do they overcharge for original delivery , they charge 10$ to return an item that could be mailed at much less .

Two issues. First, the fitted bottom sheet is oversized. Second, without signing up, I was charged a monthly fee of $19.95 plus tax. This was very deceptive. I contacted the company and the cancelled the fee and refunded me. Don't fall for the scam.

First, I will say that the product I ordered (a nightgown, in supima cotton) looked well made and was super-soft -- but absolutely not true to size. I returned it immediately using the return label they provided, asking to exchange it for a smaller size, and then ... radio silence. I called weeks later and was informed that return "processing" could take several weeks. I never received an email confirming receipt, but eventually (almost a month later) saw a credit on my credit card -- minus shipping costs, which are unreasonably high. I waited to see the return item and called in today; was informed that they had not done the exchange I requested. Considering that they charged $20 to ship to me, and $20 for me to ship it back (what other companies do that nowadays??), I would suggest avoiding this company like the plague.

La couette soit disant pure Canadian Goose Down n'est pas conforme au produit acheté et réglé par PAYPALL 384.10 €. SUR LE SITE LA COUETTE EST ET EPAISSE et le produit reçu est tout plat et sûrement pas en duvet

Absolutely terrible experience trying to return a gift to this company. They wouldn't allow me to return it without involving the original sender. I don't want my mother bothered by my trying to exchange a gift she sent me. They refused to even just send me a gift card in exchange without contacting my mother and refunding her account and then charging her again for a gift card. Also, they charge super high rates for shipping and return shipping and then shipping again. So, exchanging one light weight item and getting a new item would cost over $40 just in shipping.

I was just about to purchase a 1,000 plus $ comforter until I callef their customer service in the Phillipines .Not happy with that , plus she was not helpful, borderline rude , not very bright..,I will not purchase from Cuddledown for these reasons

First of all, I really loved their down (only) pillows. Since November 2024, I have spent approximately $2,000.00 on those pillows. I have an order that got caught up in Fedex and I needed to change the delivery date. Fedex (after 40 minutes of nonsense) said only had Cuddledown could call and change that delivery date (even though I have a Fedex account). After another 45 minutes of waiting, Cuddledown who, at first said they could not do anything without the original order number, to which I asked if they didn't have computer records of orders dating back 30 days, after more runaround, they finally informed me that once they give the package to Fedex, they could no longer do anything and I would have to contact Fedex ... around and around it goes. I will NEVER order anything from Cuddledown again. Buyer Beware!!