Midcoast M.
I wish I could give less than one star
I wish I could give less than one star. Cuddle down has retained a Rewards vendor that is horrible. Having been a very happy longtime customer of Cuddledown I will never do business with them again, after experiencing their ridiculously bad customer service. When I made my phone order in January for some obscenely expensive sheets the agent pitched their rewards program. I was skeptical, but she assured !e that I could sign up, earn cash rewards, and terminate the contract with no problem. She assured me that my rewards check would arrive within 10 days. By March the check had not arrived. When I called I was told that my rewards had not been processed, nor had my account been closed,even though the fist agent said she would do so. I was advised that I had to print up and mail a copy of my transaction. I emailed it and also sent a hard copy. They denied they ever received either. When I called again in April I was advised that the check would be cut and mailed within 24 hours. In addition I was told that my inquiry would be "escalated". Now it is the end of July, and my appeals directly to Cuddledown have elicited form letters advising that I speak with the vendor. Obviously they do not even read customer correspondence. I am appalled at the level of deceit and misleading practices. I am making complaints to the BBB as well as my state Attorney General Consumer Protection division . Save yourself the headache of being ignored, lied to and ripped off. Do not purchase from Cuddledown!