CuddledownReviews of cuddledown.com

Wrong item was sent. Still waiting for the refund for the items I did not receive.

Within two hours of placing an order for items that were "in stock" I received a confirmation stating that the majority of the order was on backorder. The shipping costs were outrageous and they were FedEx Post (USPS). Surcharges assessed for fuel they said were from the shipping company. Fuel surcharges when the cost of gas in down? SHYSTERS !) I called and told them to cancel and they told me I should choose another color for the sheets and some of the items were ready to ship. I said to cancel the order. These people are the WORST. I know they are not going to cancel the order.

I placed an order on 17 October. Fedex allegedly received it then. As of 20 October it was in Boylston, MA-- and remains there. When I contacted Cuddledown I was told I would get it by 28 October. That's today. CD Customers service is dreadful. I won't place an order with them again.

I purchased a very expensive 800in3/oz soft pillow about 6 months ago. I have been away with my work so only really started to use it when I came home about three months ago. At first it was very comfortable, but over the past month or so it has gradually lost all its fluffiness and has absolutely no support. I could literally fold it in four it is that limp. Considering the retail price was £200+ I find this really poor. It is now not worth laying on, I might as well be sleeping directly on the mattress. I am now looking for a new pillow, but I will certainly not be going back to Cuddledown. I now know why their pillows never feature in the independent reviews for best soft pillow! Take my advice if you do not want to waste a significant amount of money, DO NOT PURCHASE from this company, take the advice of the independent reviewers and look elsewhere.

Cuddledown states the product is made in the USA. That is not true! The sheet I received is a product of Pakistan (the fabric) and sewn in China. I never would have purchased this had I known this. It's called "bait and switch". In addition, the sheet is supposed to be 100% cotton. It is not, looks and feels like a poly/cotton blend. This is being returned. wn

I like their products, but they're too expensive. When I placed my order I was encouraged to join "Cuddledown Rewards" to get a rebate on shipping charges (which are high) plus a 10% rebate. This process was lengthy and confusing. They don't tell you at the outset that you get a 30 day free trial, and then are charged $19.99/month. When you're signing up they try to hide this info. You don't get the discount when you place your order. You have to go to a different site and enter lengthy, detailed information including the amount you are charged for shipping and handling. Your order confirmation receipt doesn't include this info, and I couldn't find it on their website, so I had to call them and ask a rude employee how much I had been charged for shipping in order to complete the form. Now I have to follow up and cancel my membership to Cuddledown rewards before 30 days in order to avoid paying the $19.99 fee. This whole process has taken about an hour, and will take even more time in the future.

Admission: I love Cuddledown products. Issue: I absolutely and completely DETEST the way they do business. 30 years ago, shopping with CD felt so warm...so "Mom and Pop". Now it's as if their only priority is wringing every last dollar out of the customer. Recently I almost broke and bought something (before I remembered my last experience) and now I'm INNUNDATED with CD ads. MORE ISN'T ALWAYS BETTER in advertising. I will NEVER buy from CD again.

CUDDLEDOWN IS ROTTEN TO THE CORE. THEY WON'T REFUND YOUR MONEY UNLESS YOU HAVE A TRACKING NUMBER. THEY ARE FILTHY AND DIRTY COMPANY. THEY STOLE $1200 FROM ME. DIRTY RATS