CuddledownReviews of cuddledown.com

Customer Service is horrible! They transfer you over and over again. No shipment updates are provided whatsoever, it takes weeks if not months. You'd think you get better service for 2 expensive sheets.

I’ve purchased from Cuddledown before, which is why this experience has been so disappointing. I recently ordered a down comforter that cost nearly $1,000. For a product at that price point, I expected excellent quality. Unfortunately, the comforter leaked feathers from the very beginning. I followed the instructions provided in the automated customer service response and returned the item. After that, I heard absolutely nothing from the company. No acknowledgment, no update, nothing. I emailed customer service multiple times and received their standard automated response. I then called and was told my issue would be “escalated.” Again, no follow-up. After weeks of silence, I ultimately had to involve my credit card company to resolve the situation. Looking back, I really wish I had read the many negative reviews about Cuddledown’s customer service before making this purchase. Based on my experience, once something goes wrong, getting any meaningful support from this company appears to be extremely difficult.

Cuddledown Rewards Program: Membership $19.95 a month, claim processing 2-4 weeks after you submit, extended processing to extend membership fee collection. If claim submitted incorrectly, you wait ANOTHER 2-4 WEEKS TO FIND OUT, ANOTHER $19.95. Bait and Switch. Cuddledown Rewards: Avoid. Claim processing not explained until two links later. Did you make a mistake with claim? You will not know until claim processed then you have to submit another claim and wait another month, etc. etc. Phone assistance unable to tell if claim wrong, you have to wait. I think Cuddledown Rewards extends processing time to make additional Monthly Membership Fees. $19.95 each month. Purchase was at Cuddledown Store Freeport Store. Shipping Charge for UPS GROUND ECONOMY to California $20.99. 5.5 lb package, not oversized. So unless you shop MONTHLY at the stores it makes no sense to belong to this program. Also agents give out different information on claim processing time, on agent "10 Days", another agent "2-4 Weeks, up to 90 Days" - spoke to Supervisor she ( Ms Jazz ) said she would enlighten the "90 Day" agent. Bad practices, not clear on processing time, and on each corrected claim it is an additional 2-4 weeks.

The item was too big Returned for exchange Was simply credited, never exchanged and never let me know what was happening. Charged 7.99 shipping but then 13 plus for return shipping and told that I could reorder and pay again shipping Never again

Was told my order couldn't be found. Tried to speak to a supervisor and was disconnected. Ultimately the order was found and sent and my credit card charged, only after I bought a similar product from another company. Cannot get in touch with anyone who can help me.

Substandard quality and terrible customer service. I have returned 2 out of 3 items the next day after receipt because they were of terrible quality, impossible to use. Return policy is 30 days. I received no refund or acknowledgment of the return for 1 month. In the meantime, I have emailed the cuddledown inquiring about the status of my return. Nobody responded or even acknowledged the email. After waiting for over one month, I filed a complaint with Better Business Bureau. I received a phone call 2 days later demanding that I produce a tracking number of the return shipping. As I was driving at that moment, I asked them to call me in 2 hours so that I can give them the tracking #. Of course, nobody called.

Ordered a sheet and pillow case set in Sept. and somehow a duplicate order was processed. I notified them well in advance of the ship date, but they said they couldn't cancel one of the orders since they had already been processed (but not shipped). I returned the duplicate, and it has been over two months and still no credit. They say they have not received the return yet. I doubt I will ever see the credit. These people are terrible. Do not order from them.

I placed an order over a week ago, it was supposed to be a birthday gift for someone. I was hesitant given the price, but I have waited over a week with no update. I decided to call customer service. She then proceeds to tell me they need to verify my shipping and billing address, which I already provided when I placed the order and also wanted the 1-800 number on the back of my credit card. She claims this is 'just part of their process' and that there were no issues in charging the credit card. I never received an email from the company, if I hadn't called I'd still be waiting. Will likely return the pillow just based on this experience. I basically wasted my time reiterating the same information they already have. they claim once I'm a reoccurring customer they don't need to do the same process. I've never heard of an online order process like this and honestly don't recommend. the woman on the phone was rude as well.