CuddledownReviews of cuddledown.com

I needed to return a pillow that I ordered. It took me 5 days to receive from their customer service an address to ship back to. On top of that they made me pay for the return shipping at my cost due to their not including a shipping label in the pkg. like they said. Than they said that it can take up to 3-4 weeks to credit my credit card once they receive the pkg. They are a nightmare to deal with. Never again!

Beware a sneaky automatic subsription policy here. I ordered sheets here then saw an additional charge from them months later that I'm sure I didnt add on. The sheets I got were not even that good compared to the sheets I've gotten otger places. I will not buy here again.

I ordered a fitted sheet, flat sheet, and pillowcases. Cuddledown apparently ran out of the flat sheet and pillowcases, cancelling those. They did not contact me but proceeded to ship the fitted sheet. Obviously I did not want it! I returned it immediately and asked for a full refund (including shipping) since in my opinion I should have been contacted and would have cancelled the whole order. They refused and, between the original shipping and return shipping, the experience cost me almost $40. To add insult to injury, along with the return refund I found a $14.95 charge to my credit card for Cuddledown VIP that I did not ask for.

I placed an order on May 17 and received confirmation. It is now June 5 and I called to find out why it showed as still processing. They asked me a bunch of questions about my creditcard and said I had to confirm all of these details. Didn't email me to let me know. Horrible customer service. I've been ordering from them for 20 years????

Sent duck down pillows instead of the goose down pillows I had ordered. Did not rectify when I asked if they were correct pillows.

I purchased a $375 comforter in November, 2020. I like the comforter but there are too many feathers coming out of it. So I called Cuddledown and they said I could exchange it for a new comforter. They said they would mail me a return label with 10-14 days. I never got a return label. Since then I have called Cuddledown every 14 days and they say they'll send a label and they never do. I've elevated it to supervisors. Still no label. Three months of this and still no return label! Horrendous!

I ordered one item from CuddleDown and the company illegally subscribed me to their b. s. "v. i. p." service without my authorization. Not only was the enrollment involuntary they also provided no actual service in exchange for the monthly charges. They illegally charged me over $16.00 monthly. I called multiple times to remove myself from this program THAT I DID NOT SIGN UP FOR and yet they continued to charge me month after month. They finally released me from the scam after stealing a total $162.80 from my account over the course of 10 months, ALMOST A WHOLE YEAR! DO NOT ORDER FROM CUDDLEDOWN! It is a scam. They will rob you! Also the item I purchased was garbage quality made-in-China!

Shoddy badly stitched pillow cost £18.95 I sent 5 emails l was told they hadn't recieved any complaints l said how have you replied to emails you didn't recieve they avoided that question l sent photos of the pillow then deleted them l showed the bad stitching the snags l since unpicked and resewed the pillow l won't buy from them again lve bought other items to but that's it no more l will buy from a different company