Cuddle ClonesReviews of cuddleclones.com

Horrible, awful, ugly, and extremely disappointing. I paid over $300 and sent numerous pictures for their “artists” to create my cuddle clone. The face is totally different than my dog’s face. Eyes are crooked, eyes are too small, nose is way too long “forehead” is way too short, markings are wrong, etc. I’ve contacted them numerous times. . .no response. I want it fixed or my money back!!

Overall Happy, But Expected a Little More for the Price Overall, I’m really happy with my Cuddle Clone and I’ll definitely be keeping it. It brings me comfort and is a lovely reminder of my beautiful Nova. The customer service was outstanding and deserves 5 stars. I was kept informed throughout every stage of the process, my order was completed very quickly, and everyone I dealt with was friendly and professional. The reason I’m giving 4 stars overall is simply because, considering the premium price, I was hoping for an even more exact replica. Nova had very prominent eyebrows, which weren’t quite captured as I’d hoped, her tail was jet black whereas the clone’s tail is a little lighter, and the small white patch on her bum was missed. These are little details, but they were features that made Nova, Nova. That said, I know she had quite a complicated coat pattern, and I really do appreciate the effort that went into creating her. They captured her little spot patches and her white neck beautifully, which were some of her most recognisable features. Looking at her, I can absolutely see Nova’s likeness. I’ve seen some Cuddle Clones that are almost identical to the real pet, and others that are more of a close resemblance. I think it probably depends on how complex the markings are. Overall, I would absolutely recommend Cuddle Clones. Their customer service is excellent, the quality is lovely, and although I wish the likeness had been just that little bit closer for the price, I’m still grateful to have such a special keepsake of my girl. Thank you, Cuddle Clones.

Excellent customer service throughout. The team took great care of us and our wishes. I would refer them to anyone! We will definitely use this service again. Thank you

Cuddle Clones Took One of the Most Painful Moments of My Life and Made It Worse I ordered from Cuddle Clones while grieving the loss of my beloved dog. I was not buying a novelty item. I was trusting this company with something deeply emotional: a memorial of a pet I loved like family. What I got instead was delays, terrible communication, a preview that looked nothing like my dog, and an approval process that felt manipulative and completely unacceptable. The first preview took weeks to arrive. When I finally saw it, I was devastated. It did not look like my dog. Not even close. When you are grieving, seeing a bad version of the pet you lost is not just “disappointing.” It is gutting. I submitted revised photos and expected to see an updated preview before anything went into production. That is the entire point of a revision. Instead, almost three months later, I received an email saying they would consider my revised pictures approved if they did not hear from me — but they never sent me revised preview pictures to approve. Then, before I had approved any revised version, I received another email saying the order was already in production. That is not a legitimate approval process. That is pushing an order through and hoping the customer is too exhausted, too grieving, or too worn down to fight it. In my opinion, this company should be ashamed of how it handles grieving pet owners. They market directly to people who are heartbroken, take payment upfront, drag out communication, provide previews that may look nothing like the pet, and then move forward without clear approval. I wish I had researched them more carefully before ordering. Their BBB rating and complaints are a major red flag, and based on my experience, I understand why. This was not just bad customer service. This felt like a company profiting from grief while failing to deliver the care, accuracy, and transparency they advertise. Buyer beware. If you are grieving the loss of a pet, protect yourself. Do not trust Cuddle Clones with your money, your memories, or your heart.

We ordered a Cuddle Clone after losing our beloved pet, hoping it would bring us some comfort during one of the most painful periods of our lives. The marketing, communication and build-up created enormous expectations. We were repeatedly led to believe that we would be overwhelmed with joy when we opened the box and that many customers cry happy tears when they see their pet again. Sadly, our experience was the complete opposite. When the clone arrived, we were left shocked and heartbroken. Not a single defining feature of our pet had been captured accurately. The eyes, face, ears, expression, proportions and overall appearance looked nothing like the photographs we had supplied. Instead of seeing our beloved companion, we were looking at something we barely recognised. Perhaps the biggest disappointment was the quality and feel of the product itself. Despite the name "Cuddle Clone", the clone we received was extremely hard and rigid rather than soft, comforting or cuddly. Had we known this beforehand, it would have significantly influenced our purchasing decision. As grieving pet owners, we poured our hearts into this process, shared countless photographs and trusted the promises being made. The result left us feeling even more upset than before. Not only had we paid a substantial amount for the clone itself, but we were also required to pay customs charges on top. This was not simply a disappointing purchase. It was an emotional experience that left us feeling let down at a time when we were at our most vulnerable. We appreciate that every custom product is subjective, but in our case the clone bore so little resemblance to our pet that it was genuinely distressing to open the package. We would strongly encourage anyone considering this service to carefully manage their expectations and to understand that the final product may look very different from the photographs provided.

I ordered a custom plush clone of my dog Bailey, who had just passed away. The likeness was really disappointing - the facial markings were partially captured but the snout and muzzle looked nothing like her, generic and toy-like rather than a true resemblance. When I contacted customer service to request a refund, they made three separate attempts to get me to accept less - offering an alteration, then a 50% partial refund - before finally processing the return. While they did refund the item cost, they refused to refund the delivery charge despite the product not accurately resembling my pet as described. For a memorial item purchased during one of the most difficult times of my life, the whole experience fell short. Save your money and find a smaller, specialist maker who will take the time to get the likeness right.

Item is of very poor quality, not just in photo but overall material etc. Threw them out. But maybe worse, is the constant barage of HUNDREDS of emails. I have asked nicely to be removed and have been assured with no result. What is the point of emails to someone who does not like your product. You are not just a bad product, but a pest. Referring to the below answer, if you want better customer relations just remove me from your list. Got about 10 more emails since writing this review.

I received a product that looked nothing like my dog. I was extremely disappointed. I was offered alterations but since the first attempt was so bad and so far away from what my dog looked like, I declined and asked for a refund. Customer service was fantastic and my refund was processed within minutes of my email requesting it. Be aware, if you approve alterations, you waive the 100% money back guarantee. Its too bad the production team doesn't take the time to make a decent replica of your dog but instead just ignores photos and does their own thing. The dog not only didn't resemble my dog, it didn't even resemble the breed. Do not recommend buying from this company but very grateful for the customer service I received and getting a full refund.