Cuddle ClonesReviews of cuddleclones.com

Response from Cuddle ClonesFeb 18, 2026

Hi, Thank you for taking the time to share your experience. First and foremost, we are truly sorry that your initial reaction to your cuddle clone was disappointment. We understand how emotional and meaningful these orders are — especially when they are meant to honor a beloved cat — and we never take that lightly. Because we know how delicate and personal this process is, we have a 30-day happiness policy in place specifically for situations like this. If a customer feels their clone does not meet expectations, we offer solutions — including alterations or a full refund. We’re very thankful we were able to review your concerns promptly and provide you with a full refund quickly. Regarding rush service, it’s important to clarify that the 2-week rush applies to the production timeline, not delivery transit time, but we understand how timing can add to the frustration in an already emotional situation. We truly appreciate you giving us the opportunity to make this right. While we’re sorry the final product wasn’t what you had hoped for, we’re grateful we could resolve this swiftly and stand behind our policy. 💛

Response from Cuddle ClonesFeb 13, 2026

Hi Helen, Thank you so much for taking the time to share this 💛 We’re truly honored that you chose us to help celebrate and remember your sweet Piper. Knowing that her cuddle clone arrived as promised and has brought you comfort during the grieving process means more to us than we can say. That’s exactly why we do what we do. I’m also so glad we were able to quickly resolve the issue you mentioned — your experience matters deeply to us, and we always want you to feel supported every step of the way. Thank you again for your kind words and for trusting us with something so meaningful. We’re sending you so much love as you continue to carry Piper with you in this special way 💛

Response from Cuddle ClonesFeb 12, 2026

Hi Lisa, We appreciate your feedback!

Response from Cuddle ClonesFeb 12, 2026

Hi Diane, We’re so sorry for the frustration this has caused. We understand how difficult it is to wait, especially when you’re not receiving the clear timeline you’re hoping for. We have responded to your email directly and will continue assisting you there to provide the most accurate and up-to-date information about your order. As these are fully custom-created from your pet’s photos, production can take time — but your order is already shipped, and it will be delivered soon. We truly appreciate your patience and the opportunity to make this right. We’ll stay in touch via email until everything is fully resolved.

Response from Cuddle ClonesFeb 11, 2026

Hi there, I’m truly so sorry to read this. Losing a beloved cat is heartbreaking, and a memorial piece like this carries so much emotion behind it. When something meant to honor your girl doesn’t feel right, that disappointment cuts even deeper. I do want to reassure you that our plushes are not mass-produced items. Each one is handmade and crafted by artists using the photos provided with the order. Because of that, the final coloring and markings depend heavily on the reference images we receive. That said, we absolutely understand how delicate and personal this process is — and how important it is that it truly resembles your pet. If the clone doesn’t look like your brown tabby, we want the opportunity to review it properly. We offer solutions for customers who reach out within 30 days of receiving their order, including reviewing photos and discussing next steps. Please email us directly at [email protected] with: Your order number Clear photos of the plush you received A few reference photos of your cat Specific details about what feels inaccurate (for example: coat tone, striping pattern, face shape, etc.) Our team will carefully review everything and work with you on a path forward. Again, I’m very sorry this was your experience. We would truly appreciate the chance to make this right. 💛

Response from Cuddle ClonesFeb 10, 2026

Hi Gary, Thank you for sharing this with us. I’m so deeply sorry for the loss of your sweet Missy. The love you describe—the comfort she gave you and the bond you shared—is truly beautiful. I’m glad our agent was able to meet you with compassion and understanding during such a difficult time. Please know there is no pressure or expectation—only care. If there ever comes a time when holding a fluffy version of your angel feels possible, we would be honored to help. Thank you for letting us know Missy and for trusting us with something so close to your heart. With care, Manu

Response from Cuddle ClonesFeb 10, 2026

Hi Becky, We appreciate your feedback!

Response from Cuddle ClonesFeb 9, 2026

Hi Troy, Thank you so much for taking the time to share this incredibly kind message. It truly means the world to our entire team, especially knowing we were able to support you during such a difficult time after the loss of Samantha. We’re deeply honored to be part of remembering a beloved pet, and your trust, recommendations, and kind words remind us why we do what we do every day. Please know that Samantha will always be remembered with so much love. Sending you comfort and peace, and wishing you all the best. 💛 God bless, and thank you again for being part of the Cuddle Clones family.