Cub CadetReviews of cubcadet.com

I am glad I did not buy a mower. When setting up my account it kept defaulting to the wrong zip code. Took 3 days to get ahold of someone to see if it can be fixed. They told me that it should not happen to try again. Every time it would default to wrong zip and would not let me edit it. With wrong zip it would also not let my credit card go through. I called back to see if we could work on this together and again it took like 4 hours to get a person on the line. Told them what was going on and again they said this should not happen. I said well can I order over the phone and was told yes. Gave model number and was also gonna purchase the extended warranty. LOL they said oh so you want to buy the whole mower LOL. I said no just the tire tread. Have a nice day. I feel sorry for anyone that has to get in touch with them for any reason. A total of 6 hours to reach them the first time over a 3 day period and then another 3 hours the second time. WOW. No service what so ever.

I bought a leaf collecting system from Cub Cadet for a 42 to 46 inch mower but they sent one for a50 to 52 inch deck. I have called cub cadet customer service 5 times and was put on hold fo 30 minutes each time with no response. Now I dont know what my next step will be other than to contact my credit card co to withhold the payment. Like many others I am not happy with cub cadet support system.

I will never pay money for cub cadet products in the future. I paid a lot of money for a lawn tractor and a leaf vacuum. My starter went out and I ordered a replacement on April 10th. Jones 28th I have not received the part I ordered. You call to check your order and you are on hold for over an hour just to be lied to. Total garbage company. Your call is important for 1.5 hours of redundant crap music while on hold is a struggle session in my opinion. Cub cadet surrounded by weeds while this garbage company ignores my order for months is a joke. Do not buy cub cadet.

I used the Cub Cadet official web site to buy blades for my XT1 50 inch mower deck. They happily took my money but did not indicate they had none in stock. So 2 weeks later I go to the official web site and my PO is "open". Used their chat to talk to a service rep. At his point I was informed that the blades were back ordered and would not ship until 3 July. Called today to find out the status of the order and had to wait on hold for over 1/2 hour. When I finally got through to the CS rep I was told the blades are still back ordered and would not ship until 10 July. Asked to talk to the manager and was put on hold. DON'T order any parts from this MTD company! Poor service, poor CS, they took my money under false pretenses! Only thing I got out of dealing with them was CS rep apology after apology. My mower is still not operational.

Poor part back up excuse after excuse my ride on has been out for 3 months due to not getting parts

Purchased a brand new $4700 riding mower in May 2024. As of today the dealer has had it longer than I have owned it. I have mowed with it 3 times since purchasing and had to take it back for repairs. They have replaced numerous parts on it and are still waiting for more parts. Owned my previous Cub Cased mower for over 9 yrs and loved it. At this point I have asked to either get another mower or refund me my money. All I get, is the run around from Cub Cadet. Definitely don’t recommend anyone purchasing one. Why would anyone spend that kind of money when the product is obviously defective. Poor customer service on top of it.

Bought a Cub Cadet xt1 on May 29th and still haven't been able to use the more they unloaded it from the trailer and something on the steering broke the technician said he would try to find the part and come and fix it well three weeks later I'm still without a more never ever buy a Cub Cadet you cannot get a hold of anyone at customer service

Order mulching blades on May 20th and now it is June 11th. Supposedly only supposed to take 3 to 5 days to ship. Tried calling and am put on hold for a long time and never get an answer. Will never order from their website again.