Cub CadetReviews of cubcadet.com

I called because the 2024 XT1 LT50 would not start. I fought through the AI menu's that kept telling me to look at their online troubleshooting page. Finally after 3 calls and 15 minutes on hold, I got through. After explaining the issue and asking to speak to a technician as I suspect it was just a choke adjustment, I was sent to a phone that rang once and hung up. This happened twice even after explaining I had been hung up on my last call. Cub Cadet, get rid of the Artificial Intelligence and hire real people who actually was to work there. You could take a lesson from Home Depot as they get Customer SERVICE right!

Horrible customer service. I have a 2023 Cub Cadet XT1 42B with 30 hours. Needs a valve replacement. CC will not honor warranty because I am not the original owner. Owner moved out of state and cannot locate. They also said they don't honor warranty for the Briggs and Stratton engine and that has to go direct to them? Buyer beware.

Terrible customer service -- ordered new lawn mower blades online which were to arrive in 3-5 days. Its been 12 days and it hasn't even shipped so I called to cancel order and so far been waiting listening to music for over 1 hours. Unable to cancel online - I had to go and buy from a dealership -- still trying to cancel but no answer.

Honor their warranty

What, did you hire the most ghetto person you could find off the street? Let me guess? DEI RIGHT? I love calling a company dealing with some ignant who solely got a job based on skin color cause that female was a clown.

Bought rider June 14. Used maybe 5 or 6 times. Started making bad noise and motor shaking bad. Called 800 number. Cannot speak to human. Called area warranty place. Guy said sounds like air filter plugged. Ridiculous. But cleaned filter anyways. Checked oil and it was black. Changed oil. Tried mowing lawn...loud metal noise...oil everywhere...parked and inspected...oil all over motor and cowling...wouldn't start ever again. Had warranty pic up for service at my expense. Has been a month and they haven't even looked at it yet. "We are so slammed...not enough people to work on all the Cub cadets lined up ahead of mine...blah,blah,blah. Maybe by next summer...maybe.

I purchased my Cub Cadet ZT 154 in June 2023. In July of 2024, I was mowing my lawn of 30+ years, that is to say no rocks, no stumps, just Bermuda Grass. I heard a thud and a 4.5” pulley flew out from the top of the deck. The deck belt began jerking violently. I shut off the mower and pulled the deck. I took it to the dealer for a warranty evaluation as the center spindle had been jerked partially off the deck, cracking two of the bolt holes. Cub Cadet denied the warranty stating there had to be an impact. There was not. The dealer agreed there was zero evidence of any impact. No damage or chips to any blade. So I ask the dealer to order me a new fabricated 54” deck, part number 603P05579A-0637 (black). Cub Cadets part system stated the part was unavailable. The only ones I found online were being sold by third parties for hundreds more than Cub’s list price and with exorbitant shipping fees. My belief, Cub refused the warranty with an invalid excuse because they don’t have the part. They demonstrated their idea of customer service and customer loyalty. The mower is One Year old and the deck comes withe a “limited lifetime warranty .” I guess the limitation is based on whether Cub can actually support their product. They will not get any repeat business from me. I DO NOT recommend their line of Zero Turn mowers.

Waited 36 minutes on the 877.428.2349 number to be told I had to call another number, that is nowhere to be found on line or on my order e-mail confirm, to cancel an on line order which hasn't shipped in 2 weeks. Never buy another Cub Cadet product again. Ever. Clearly many have a similar experience. I'll look here before ordering anywhere else.