Cub CadetReviews of cubcadet.com

The Cub Cadet Ultima Series ZTS1 has a serious steering gear issue! When you contact customer service, they make sure you cannot resolve using chat where there is a record of what is being said. They make you call so there is no written record of them telling you, "too bad, so sad".

After 24.5 hours on it the cylinder head cracked, the intake valve broke and cub cadet will not warranty anything. NEVER BUY A CUB CADET!! Customer service is horrible. Now I'm told my motor is discontinued. Again, NEVER BUY A CUB CADET

I purchased a Cub Cadet zero-turn mower expecting reliable performance and solid customer service. Instead, I’ve had nothing but issues. The build quality is extremely poor—components fail far sooner than they should on a mower in this price range. Worse than the mower issues is the customer support. The warranty seems meaningless, as the company doesn’t stand behind their equipment. I was met with endless delays and finger-pointing. The call center is clearly outsourced and offers no real help or accountability. If you’re considering Cub Cadet, I strongly suggest looking at other brands that actually support their customers. I’ll never buy from them again.

I bought a Zero Turn X-Force mower about seven years ago. In five years I had only used it for 100 hours when the left gearbox failed. Yes, I know the Warranty was only for a year, but when you spend £7000 on a mower you'd expect a little consideration. But no... Neither the UK Agent or the US manufacturer are interested. I've tried being reasonable and I've told them I'm going to publish my opinions on every social media platform. They're just not interested. If you are considering a mower, please take this advice; stay away from this brand. The build is substandard and there will be no customer support when it goes wrong.

This company is ran by idiots . They have no clue about customer service . They will do anything to get out of taking of the customer . I bought a part online because my local store didn’t have it in stock . And then they refused to take it back with a receipt and now want to charge me money send it back . I’ll selll this piece junk today . Idiots . Pure idiots . Don’t tell me to pay to send it back if my local store doesn’t have to take it back . Clowns ,

We got a mower late May 2024 and by Sept 2024 the engine was blown after <15 hours drivetime. Despite the servicer stating the bolts were over torqued and there was oil in the crankcase, the manufacturer looked at some pictures and said lack of lubrication (which the servicer disagreed with). I have texts going back to May 2024 showing that we had oil in the mower, but the warranty claim was denied stating we did not provide proper maintenance. There are many posts online about this known issue. Do not expect Cub Cadet to stand behind their work or honor their warranties.

Garbage Customer Service! Was charged double 8 months ago (made the payment) and have inquired late fees/ others fees ever since! Every time I call its a different excuse. Was even guaranteed "IF" i made my payment before the due date last month (April) that there would be no fees for the month of May, (implying that I don't make my payments) so I almost doubled what my payment was and can you guess how much in late fees / Other fees I was charged in May... well it WASN"T Zero!!! Even though I can prove when I made payments they show on their statements as a day or two late and they don't care! And they are filtering who you can talk two, every time I call I get the SAME woman and when FWD to higher its the SAME "Supervisor" I'm almost willing to bet the the late fees / other fees are going into their pockets at this point and is the reason I cant get in touch with anyone else at this point. DON'T GET THE CREDIT CARD THEY ARE PREDATORY, VEUGE STATMENTS THAT DONT SHOW YOU WHAT FEES THEY ARE CHARGING, VERY GENERIC!!! THERE ARE BETTER COMPANIES OUT THERE! SO LONG CUB CADET YOU LOST ANOTHER CUSTOMER! CAN'T WAIT FOR THAT CLASS ACTION LAWSUIT TO DROP!!!

3rd season on our new cab cadet tractor. Should have at least 300 hours. Just cracked 70 hours this weekend after trying. Hit 70.1 hours, and died again. First year, it spent more time in the shop, and my neighbors mowed our lawn most of that season and last. Complete piece of junk, and nothing but screwed around by Central Equipnnt in New Glasgow. P.s. they're more than willing to help you after the warranties run out. Garbage!!!