Cub CadetReviews of cubcadet.com

I developed a problem with Cub early on. Before my first payment actually. Trying to resolve it further lowered my satisfaction with the card. It was difficult getting any support and when I eventually did they were dismissive. I scheduled my first payment the month before it was due. They pulled the payment early which wasn't a huge deal; my complaint is not about money even though it should be. My first payment hasn't come due yet but as they pulled a payment early, they reduced my line by $3000 and reported the reduction. They were gracious enough to have me fill out paperwork to dispute the problem but hindsight being what it is, this venture was a mistake. I would recommend avoiding a purchase through cub cadet at any cost.

I purchased my Cub Cadet on January 6, 2024. I have used it 1 time. I went to use it the second time and it would not start. It is flashing low battery on the screen. I am assuming it is a bad battery, as I am not mechanically inclined. I was given a case number from the warranty department and I was given a store to call. I was told by that store they do not handle warranty service. I called another dealer and I was told that typically batteries are not covered under warranty but for $2.50 a mile ( I am 40 miles from this shop and it is the closest) I can have them pick it up and diagnose the problem. DO NOT BUY A CLUB CADET!! I would return it except that I was 6 days past the 30 days when I reported the issue!!

Gave ron smith 1 star as they remove the advertised price for a cub cadet and then trust pilot removed my review and subsequent review .Now trust pilot deserves nil stars as not being fair or worse in by deleting my opinion.

Called Cub Cadet service two times and first time on hold 35 minutes so tried next day and waited 52 minutes. NO answer either day and hung up with frustration!

no customer service. way too long wait. waste of money for mower

Ordered a part from cub cadet on 5-30-2023, no information on when the part (they had 20) will be shipped. Called on 6-5-2023, tried to get information and placed on hold for 50 minutes waiting for next available agent. Then told customer service department is closed to call back during normal hours. It was during normal hours. Also tried chat with customer service and could not get past the automated response. Customer Service needs staff replacement!

Cub Cadet mower customer service is horrendous! Excel should be ashamed of the way they conduct their warranty service and it needs reorganized from scratch. I bought a battery operated/ 56V electric 42 inch rider and have called Cub Cadet/MTD customer service 17 times in 2 months wait on hold 45 min to be hung up on almost every time then what the customer service warranty rep says is useless because they don't follow up or do what they say and then someone else changes everything over and over dropping the ball with a attitude after you spend half a day on hold trying to talk to a customer service rep! If somebody treated them the same way they treat their customers they might understand how disrespectful and unprofessional their company does business! Rob and Jacob are hateful and have really screwed me around with a poor attitude. Even their authorized warranty service providers say they are a hot mess while laughing about how they are chasing customers away with the same sentiment over and over...I don't know how much longer they can stay in business conducting such inept warranty support. It is beyond words that their right hand never knows what the left hand has said or is doing...run from anything Excel Stanley Decker or MTD produces because they have a don't give a darn attitude without any pride or shame on maybe the most awful customer service that I have experienced from any American company period--just beyond even putting it in the context of words! RUN from them because your nightmare will start and continue until you rid yourself of the games that persist as business as usual with a saga like the Jerry Springer show....Ridiculous!

Bought a brand new zero turn cub cadet from tractor supply. After 2hrs of mowing the main drive belt came off and I was told from cub cadet they would not replace the mower it would take 3 weeks for it to be looked at! Very poor customer service! Warranty is no good! I just paid $4,000.00 dollars and they won't exchange my lemon! Tractor supply is a 5 star! They will return my tractor and give me a full refund so I can buy another brand that will stand behind there product! I have less than 2hrs of mowing and they expect me to send it for repairs! $4,000.00 and they won't exchange it! Never buy a cub cadet or have anything good to say about there company policies!