Cub CadetReviews of cubcadet.com

I got an LT50 from Home Depot a couple of weeks ago and it was missing a part when delivered. Home Depot told me I had to go through Cub Cadet to replace the part or I could return the mower. 45 minutes on hold the first time to be told "this is a level 2 customer service issue, here is their number." Two entire 45 minute lunch breaks and now 40 minutes into the third try with no answer. If I hit the hour mark today I am hanging up and calling Home Depot to initiate a return. I'd rather mow my land with a push mower than give my money to company who cares this little about customer service.

I wish I had read the reviews regarding Cub cadets customer service before purchasing my zero turn mower. I have tried for two days straight to reach an actual person after I held for 30 minutes for even a chat. I agree hands down worst customer service I have experienced in a very long time. If you cannot get your customer service right.....what else are you not focusing your attention on as a company?

If you chat with them and they don't have an answer they will hang up on you. If you call them, they don't answer. I am not exaggerating, I have never experienced anything like it. I was trying to buy a lawn tractor and there is no help. I ended up buying a Husqvarna. If they cannot help you with sales, I cannot even imagine how it would be if I need parts.

Such a shady company. I have been trying to return an item which was purchased through their website. There is NO click-through in their support chat about returns. There is a generic text blurb about returns on their Customer Support page, which states to call their customer service telephone number. When you call it, there is no prompt for returns, and sends you down a path that has nothing to do with returns. You end up on the support line for more than 2 hours at a time. It has gotten to the point I want to return my entire zero turn.

I own a built by cub cadet craftsman zero turn 54” ride on mower. This is the second time I have tried to order replacement parts directly from cub cadet. The first time went ok, this second time has been anything but okay! I b place an order for a deck belt and a drive belt both items were in stock. I immediately received an email confirming the order. Exactly one week later no word from them so I called. I was put on hold waiting to speak to a representative and waited for over two hours, seriously! All the rep could tell was that the items were indeed in stock and that my order was being processed. Several days later I tried their “live chat” because I still had no contact from them. Same situation with live chat as the call. I was left for 30 minutes waiting on the rep and nothing. I will never do business with this company ever again! They suck.

This has got to be the absolute worst customer service ever! I don't see how they are still in business! I called for 3 days straight to cancel an order that I had made 3 weeks ago. Each phone call was an hour long and my phone mystery drops the call. Each time!!?? Coincidence!!?? Was never even informed that the part was on backorder! It never showed online. I would have never even placed the order! The ONLY way to cancel according to Cub Cadet is to call that one bogus number that nobody answers! You can't even get a secondary number, email, anything!!??? Now I guess I'll have to wait until the part comes in, send it back, and get charged a restocking fee!!?? And that's only if I can reach a human to start the refund process! Unbelievable!!! Where it the BBB(better business bureau) when you need them!!!????

Cub Cadet Customer Service is the worse I have seen. I have tried to get an update on a part ordered weeks ago and so far, I have spect over on hour waiting on the call for someone to pick up and help. Thier website is the same way. I started a Live chat and it just states we're transferring your chat to another agent. I will never buy another Cub Cadet Product AGAIN!!

I was approved for financing on a mower and attachments. I never received the order. I called and Cub Cadet said the financing agency canceled the order. I never received anything regarding this. I called the financing company and they said they have already paid Cub Cadet. I cannot get the credit taken off and I cannot get my order. I am stuck in some weird loop and neither Cub Cadet nor the financing company wants to take care of it and won't talk with each other. I would never use either of them again. This is the worst experience I have ever had with financing!