CSC ServiceWorks Reviews | Read Customer Reviews of cscsw.com

CSC ServiceWorks Reviews | Read Customer Reviews of cscsw.com

CSC ServiceWorks reviews

289 approved reviews, newest moderated first

Laura L.
Dec 19, 2022
THIEVERY
They stole money, didn't provide a promised courtesy as a result of their thievery, and then won't respond to my request for refund. I've reported them to the FTC and I think folks should seriously consider a class-action suit against them.
Response from CSC ServiceWorksFeb 5, 2024
Hello Laura, Thank you for contacting CSC ServiceWorks and informing us of your customer concerns. We are sorry for the negative customer experience. We hope your concerns have been resolved; if not, please email [email protected]. In your email include a copy of your review, the full property address where the machines are located, and detailed description of refund concerns. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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Keola
Oct 17, 2022
I recently visited a air pump and the…
I recently visited a air pump and the pressure was non existent. My tire was at 30 and I was filling to 35 it went up to 31 in the 5 minutes I called waiting on the line for 30 minutes only to be told I’ll get a refund in the mail in 2 to 3 weeks. What!!!!! It cost more to send it in the mail then just putting the refund back on the card. I don’t know how this company is still in business 🗑 all around…..
Response from CSC ServiceWorksFeb 5, 2024
Hello Keola, Thank you for contacting CSC ServiceWorks and informing us of your customer concerns. We are sorry for the negative customer experience. We are unable to process a refund back on to a card. We are sorry our current processes are not customer satisfactory. We hope your concerns have been resolved; if not, please email [email protected]. In your email include a copy of your review, the full property address where the air machine is located. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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Fuad C.
Oct 11, 2022
Becky Ward-Amazing Assisting
I happen to talk to a very nice lady Becky Ward from your company. She definitely is an asset to your company. She helped me listen at me and we found a solution together. Please CSC makes sure she will always be fine. Thank You
Response from CSC ServiceWorksFeb 5, 2024
Hello Fuad, Thank you for the 5-star review. The team here at CSC ServiceWorks/Appliance Warehouse is thrilled you're happy with your customer experience. We look forward to continuing to provide great customer service to you. Regards, CSC ServiceWorks
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Sam
Apr 15, 2022
CSC destroyed clothes and stole money
CSC manages (supposedly) the washers and dryers in my apartment building's laundry room. One of their dryers shredded (literally tore holes in) a load of my clothes, and almost six months later I'm still trying to get them to look at the photos I took and affidavit I filled out for them, to be able to get some reimbursement for replacements. Neighbors have told me about machines taking money off their cards and then not starting, as well, so it seems that incompetence is part of their core brand.
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Chris D.
Mar 15, 2022
Breaking news update - worst service/broken equipment
Breaking news update: CSC Serviceworks has all terrible reviews and this one is just another one. It’s been over a month since the washer at 833 Emerson St in Denver, CO, stopped working and my apartment building basically said don’t hold my breath on it getting fixed anytime soon. Apparently they also have a contract which prevents us from getting a new vendor. I guess awful service and broken equipment actually can be something allowed in contract law. Finally, a company that just admits they are awful and factors it into the contract!
Response from CSC ServiceWorksFeb 5, 2024
Hello Chris, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to assist with improving your customer experience. Please email [email protected] and include the full property address where the machines are located, the machine ID numbers of the malfunctioning machines, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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EPHRAIM M.
Jan 29, 2022
Worst company ever
Worst company ever! I put in a service request because the card readers on their machines weren't working, the serviced by removing the card readers. Thats like the cable coming out because you cable box doesn't work, only to replace the box with antennas from the 70s. Pathetic, absolutely pathetic, but par for the course for a company that has a 1.0 as their status.
Response from CSC ServiceWorksFeb 5, 2024
Hello Ephraim, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to assist with improving your customer experience. Please email [email protected] and include the full property address where the machines are located, the machine ID numbers of the malfunctioning machines, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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DONNA
Aug 15, 2021
Aitkin Mn
The apartment building that I live in uses their washer and dryer. They're never around to service when something goes wrong. There is only eight apartments in the building. And the washer and dryer coin slots get full and of course then they won't work they don't even get here to empty them so that they continue to work. I would not recommend this company to any apartment building or condo using them.
Response from CSC ServiceWorksFeb 5, 2024
Hello Donna, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to assist with improving your customer experience. Please email [email protected] and include the full property address where the machines are located, the machine ID numbers of the malfunctioning machines, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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IK
Jul 26, 2021
This company is terrible
This company is terrible. My condo association uses them for washers and driers. They just appeared one day without telling anybody and install a camera and a system when we have to pay through their app. They left the option of a coin which doesn't work. They took my money and now I can't get a refund. I tried to call 3 times waiting 30 minutes and when finally got connected, I hear 2 women talking about their personal business and avoiding me. I will never use machines in my building again. From now on I have to go to a laundromat. This is a bad company and I would not advise anybody to use them.
Response from CSC ServiceWorksFeb 5, 2024
Hello IK, Thank you for contacting CSC ServiceWorks and informing us of your customer concerns. We are sorry for the negative customer experience. We hope your concerns have been resolved; if not, please email [email protected]. In your email include a copy of your review, the full property address where the machines are located, and detailed description of refund concerns. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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