CSC ServiceWorksWith more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.
CSC ServiceWorks (cscsw.com) has 289 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Clothing Rental & Repair · STATEN ISLAND, New York
Excellent
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Excellent
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Great
Clothing Rental & Repair · NEW YORK, New York
Great
289 approved reviews, newest moderated first
Tom U.
Unreliable service and unprofessional company. From my experience, this happens a lot: Washing machines don't start but takes your money. Water doesn't drain and leaves clothes in water, refund system doesn't acknowledge original requests preventing ability to submit new requests (leaving the first pending). If the machines weren't the only ones in our building, I would never use this company again. Absolutely terrible.
ric F.
they still havent repaired the machines a month after i put in multiple service requests. its the 3rd time in a year the washer and dryer are out of order. the contract bars me from calling a local company to repair the machines. cscsw shouldnt be allowed to hold repairs hostage for whatever reason
El D.
We had a 5 year contract with CSC. They installed the equipment incorrectly and then blamed the HOA that the venting was not correct. Their card readers mysteriously stopped working and they repeatedly blamed the Internet connection when their credit card processor went out of business. The contract was so loose, they did NOTHING to repair machines. We had machines that were down for 8+ MONTHS. We had 15 washers and 15 dryers. At one point, we had 4 working washers and 5 working driers. They blamed COVID for not being able to get parts. Nothing was ever put in writing. Their customer service was useless. Management repeatedly lied to us and made promises they had no intention of fulfilling. The service was so bad in the last 2 years of the contract, a sign was put up in the laundry room to use their equipment at your own risk. They wanted us to pay to terminate the contract because they would not release us from it due to their poor performance. It's too bad you have to give them 1 star to write a review because they don't deserve. They should get zero stars.
Chris M.
My landlord maintains 12 washers and 12 dryers from csc. 11 of the washers flat out do not run and have not run for 6 months. CSC has ignored our service requests. I cannot express strongly enough how incompetent these people are.
deborah P.
I was reviewing the instructions on how to use the CSC washer, a service tech stopped what he was doing to show me step by step how the process worked and gave me a complimentary wash!
Kristin A.
Great at taking your money, on the app and even per quarter! Horrible at service requests and refunds!!! Went 3 months without a working dryer and once they FINALLY fixed the heating element to DRY your clothes the dryer door would NOT stay closed and it would have to be run a minimum of 2 times to dry your clothes and have NEVER RECEIVED A REFUND!!!
Lindsey C.
They refused to provide a complete refund due to stipulation “reversal payment.” However, the reversal was done due to a company wide issue that completely shut down the app and caused issues with payments. After that experience, I refused to use their service. They had placed the funds back onto my account the next day after the app issue was resolved. It is egregious that they refuse to return money if it is a “reversal payment.” They are a complete SCAM, go use a private laundry mat for your washing and drying needs.
Lori H.
Service requests placed are said to be completed yet they haven't. Customer service is worthless. You can't get to a live person, even to chat.