Methodios V.
My experience with Crystal Quest
I bought three countertop filters from this company. The first two worked. I had problems with the third one I bought. I brought a friend who knows how to install filters (costs $40) and we found out that 2 tubes out of the three were leaking. We tried tightening the tubes, but they were still loosing water. We had to take the new product out and install back the old one. The disappointing thing, other than a new product leaking from the get-go, is the way they handle the complaint. I called three times. In the beginning they told me I had to take a video of the leak. This means I have to pay extra money to bring the same person to install something that we know is defective, just to take a video. Now, the 2nd time I called they told me someone will call me to set up an appointment and fix the issue. I waited for 10 days and called back for a third time only to hear that again a picture of the leak has to be presented as evidence. I offered to pay for the post expenses to send the filter back and get the same one. It wasn't accepted. What am I gaining to send the product only to get a similar one? I am loosing time, money and aggravating myself, so not sure why they have this policy and why it is not communicated in their website. In any case, I see here the reviews, which are very low. If I had seen this before, I would keep away, which after this experience, I think is the proper thing to do. Keep away.