CrystalMaggieReviews of crystalmaggie.com

Terrible customer service, and items are mass produced and drop shipped from China. Not the “custom made” shop they claim to be. I ordered a dice & box & necklace set, and they didn’t ship the necklace, then claimed the misleading title was so people can “choose.” Terrible quality on the dice & the box— the box will not shut. Will be filing a chargeback with my card for how inaccurate and awful their product is!

I ordered Dice and necklace set I got the Dice but no necklace I have emailed but no response Not happy at all.

Never received my item!

Les dés de résine ne sont pas bien limer, de petit défaut sur les surfaces et les coins sont tellement pointus qu'on ne peux les utiliser quotidiennement. Aussi je n'ai pas reçue bon dé "Chunk" mais plutôt un dé de grosseur régulier. Donc j'ai payé pour un produit que je n'ai pas reçu. Très déçu.

This is a scam. The U.S. postal service does not let a package site in one location for over a week. I have been tracking my supposed package since it shipped and it has been in Indianapolis for over a week. Do not ever order from this company.

Items come from China. Through Yanwen shipping, who does not deliver in the US. They will not let you know who is actually delivering your item once it gets to the US. Customer service on the shipper is absolute garbage. Customer Service from the store is semi helpful, however I was made to feel like the entire thing is a scam. I will never buy from this store again. I ordered my items over 17 days ago and they still have not shown up.

I'm extremely dissatisfied with the customer service I've received. I placed an order three months ago and reached out two months ago when I hadn't received any notifications or emails about my order's status. In response to my inquiry, I was told that the items are very popular and there has been an overwhelming demand, so my order would ship in 4-6 weeks. Three weeks later, I followed up again, and my order was still unfulfilled. The reply mentioned a minor issue causing further delays, yet they continue to accept new orders with a three-week delivery promise. It's frustrating that they can make such claims while having outstanding orders. Furthermore, the response emails lack a personal touch, as there's no name included to indicate who I'm communicating with. I am still waiting for my products, and now my order has been removed from their website without any refund issued. I am very unhappy with Crystal Maggie.

I ordered dice 17 days ago, and nothing has arrived. When I track it, it appears to be sitting in Homer Glen, IL at a "partner facility." It's been there for 6 days with no movement whatsoever. I have a USPS tracking number, but the partner facility has not delivered it to the USPS yet. It's ridiculous how long it is taking.