Frank M.
Unexplained
10.1.2023 redeemed no deposit bonus while playing my wagger and about 900 balance wasdeducted 800 leaving me around $100 withdrawable cash I continue to play reaching the limit the could be won on a bonus aprox 1000 I proceeded to withdraw 200 but next time I visited my balance was zero and no email received unable to make contact am left with no answers an disappointed and not a lot of faith in the casino
Response from Crypto Loko CasinoJan 12, 2023
Greetings Frank, we were able to locate and review your account and it seems you were playing on our $105 welcome chip. This chip carries a maximum cashout value of $105. When you fulfilled your playthrough requirement the system automatically removed all non-cashable funds from the system in preparation for withdrawal. I see that a withdrawal request was submitted and it was approved at the maximum cashout value for the chip in play. It was then paid out via Bitcoin shortly after. Check your Bitcoin account, you've got some free cash in there! Hope this clarifies things a bit, and congrats on the win!




