Crypto Loko CasinoReviews of cryptoloko.com

Response from Crypto Loko CasinoFeb 23, 2023

UPDATE: Greetings Shawna, thanks so much for providing the info so we could review your account. It appears this was an error on the part of the service agent. You were given a code reserved for depositors, having never deposited you were not entitled. They then removed it without explanation it would seem. We have located the agent responsible and redeemed the code they should have given you in the first place, it is waiting for you in your account. Apologies for the inconvenience, have fun, and good luck! All our best, -Your Loko Greetings Shawna we would love the opportunity to review your account and see if we can assist. If assistance isn't possible we can at least explain the situation for you. Please respond to our request for additional information, it will allow us to locate the account and help if we can! All our best, -Your Loko

Response from Crypto Loko CasinoFeb 20, 2023

UPDATE: Greetings Rich, thanks for getting back to us with your information. We were able to locate and review your account, the terms and conditions of the casino and the free bonuses themselves state that only one free bonus is valid between cash deposits. The requested withdrawal was the result of your second consecutive free chip with no deposit history within the account. Your $11 verification deposit was returned to you as you said but the win itself was not eligible for withdrawal. We see you are continuing to play free chips without deposit, please be aware that if there is a resulting win these will not be eligible either. A cash deposit must be made between bonuses as mentioned. Best wishes, -Your Loko UPDATE: Hey Rich, still waiting on that info so we can review your account for you. Greetings Rich, we would love the opportunity to review your account and see if we can assist. Please respond to our request for additional information, it will allow us to locate the account and help if we can! All our best, -Your Loko

Response from Crypto Loko CasinoFeb 17, 2023

UPDATE: Greetings Jonathan, the free chip you were playing had a maximum cashout of $50. As with all freebies there are rules attached which you agree to in the pop-up showing all related rules on coupon redemption. We're sorry you're disappointed but it is free money after all! Clean cash deposits carry NO MAXIMUM CASHOUT, if you want to win big it is definitely the way to go. All our best, -Your Loko UPDATE: Greetings Jonathan, thanks so much for providing your username. We were able to locate the account for review and you were quite correct, the funds have been restored to your account. Please re-request the withdrawal and if you have any further issues let us know! All our best, -Your Loko UPDATE: Greetings Jonathan, the information you provided is not connected to a player account within the casino. We would still very much like to review the account and make sure all is well for you, please provide a valid email address or username so we can look into the matter on your behalf. Best wishes, -Your Loko Greetings Jonathan, we would love the opportunity to review your account and assist if possible. If we can't assist then we can at minimum explain the situation for you. Please respond to our request for further information. All our best, -Your Loko

Response from Crypto Loko CasinoFeb 17, 2023

Greetings Joe, due to a large number of failed transactions stemming from incorrect payout information we now (much the same as Ebay, Netflix, or Amazon) require a small transaction to be performed to confirm we have valid payment information (on withdrawals for non-depositing players). This amount can be immediately added to the the withdrawal request for return to the player, or played in the casino if the player prefers. If you have won previously and withdrawn from it please be aware that only one free chip is valid between cash deposits, if a small deposit is being requested for confirmation it is most likely that there has been no deposit in which case the 2nd withdrawal would not be valid. Please respond to our request for further information. Best wishes, -Your Loko

Response from Crypto Loko CasinoFeb 17, 2023

Greetings Norbert, we would love to have the opportunity to review your account and see if we can assist. If there is nothing we can help with we can at least explain the situation for you. Please respond to our request for further information, this will allow us to locate your account. Best wishes, -Your Loko

Response from Crypto Loko CasinoFeb 17, 2023

UPDATE: Greetings Bobo, thanks so much for getting back to us with your account information. We were able to review your account and there was indeed an error on the part of the casino regarding your country of origin. On behalf of all of us here at Loko we apologize for any undue stress. The withdrawal request itself was from a deposit using a coupon good for an additional $141 on top of your $28 deposit giving you more play time and a greater chance to win. These funds are non-cashable however. This means the $141 needed to be removed on withdrawal, the withdrawal request needs to be greater than bonus value plus the minimum withdrawal amount. We see that you were indeed returned the requested funds and allowed to play them in hopes of a larger cashout however there was no luck doing so. Due to the error and surrounding misinformation from our service department we are issuing you a small token of our appreciation for your loyalty. It is waiting for you in your account. Please note that it comes with a 1x maximum cashout value and is good for slots and keno only. Also please note that in all circumstances all funds must be kept separately, your playable balance must be played down to below $5 before adding any additional cash deposit or bonus funds. Good luck on that, hope you get a win out of it! All our best, -Your Loko Greetings Bobo, please respond to our request for further information. This will allow us to locate your account, if there is anything we can do to assist we are on it. If not we can at least explain the situation for you! All our best, -Your Loko

Response from Crypto Loko CasinoFeb 16, 2023

Greetings Dr, please respond to our request for further information. This will allow us to locate and review your account, if there is anything we can do to assist we are on it. All our best, -Your Loko

Response from Crypto Loko CasinoFeb 13, 2023

UPDATE: Greetings Hemorrhage, thank you for replying so we could locate and review your account. As you mention we do have a situation here regarding multiple consecutive free chip redemption. See article 2 under "RULES" in our terms and conditions: 2. Players are not allowed to redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdraw winnings from the second No Deposit Bonus. We are working on an update that will prevent such things in the future making it unnecessary to include it in the casino rules however the system does not support such things natively and it requires some extensive engineering on our part to make it so. Until then the best we can do is to make sure this is mentioned clearly in the terms and conditions of the casino. Your requested withdrawal of your account verification deposit should be processed soon, we genuinely apologize for any disappointment, this is supposed to be fun! All our best, -Your Loko Greetings Hemorrhage, please reply to our request for further information. This will allow us to locate and review your account, if there are any issues we can assist with we are happy to help! All our best, -Your Loko