Crypto Loko CasinoReviews of cryptoloko.com

Response from Crypto Loko CasinoMay 18, 2023

UPDATE: Hey Ajay, thanks for getting us the necessary info to locate your account. We always love the opportunity to show you what we're all about here, we see a negative review as a tremendous opportunity. That said, if this was a different situation we can see that the funds would have been in your Bitcoin account for quite some time now. There is an issue however. The terms and conditions of the casino as well as the bonuses themselves state that only one free chip is valid between cash deposits, in this case it is your 4th consecutive free bonus with no deposits until you made your account confirmation deposit while trying to withdraw. The confirmation deposit ($11) will be refunded shortly however the remaining balance is not eligible for withdrawal. It would be amazing if we could just keep throwing free money at folks until they finally win and withdraw however we just can't and we hope you understand. All our best, -Your Loko Greetings Ajay, we are here to help. Please respond to our request for further information, it will allow us to locate and review your account. If there is anything we can do to assist, we are on it. Best wishes, -Your Loko

Response from Crypto Loko CasinoMay 17, 2023

UPDATE: Greetings CamindFW, thanks so much for getting back with us so we could review your account. We had a look and we can see that you have cashed out on a couple free chips so we'd think you'd be quite pleased. The incident that you refer to was related to playthrough, free chips (and all bonuses) come with rules attached as is standard in the industry, it's important to read and understand the attached rules or it can lead to disappointment. Cash is king, no rules and NO WITHDRAWAL LIMITS. Now that's some fun. We're at least glad to see you got some free cash out of the deal and we hope you're not too sore about the whole thing. Looks like you're still playing with us so make sure you read those rules, it's important. This is real money! Best wishes, -Your Loko Greetings CamindFW, we would love the opportunity to review your account and assure you've been treated fairly. Please respond to our request for further information. All our best, -Your Loko

Response from Crypto Loko CasinoMay 12, 2023

Greetings Christine, we have reviewed your account and it is fully active. Loyalty benefits are controlled by an algorithm that adjusts itself automatically and regularly, if you continue to play normally it will adjust itself and restore your freebies before too long. If there are additional issues try clearing your cookies and cache and restarting your device. Hopefully that will clear things up for you. All our best, -Your Loko

Response from Crypto Loko CasinoMay 9, 2023

Greetings Naubadi, sorry to hear you're having issues. Please reply to our request for further information, it will allow us to locate your account and help if possible, if there's something we can assist with we are all over it. Best wishes, -Your Loko

Response from Crypto Loko CasinoMay 3, 2023

UPDATE: Greetings Deysi and thanks so much for getting us the necessary information to locate and review your account. The free spins in play at the time of the win had a maximum cashout value of $50, this $50 is being released to your Bitcoin account shortly however the remaining funds unfortunately are not eligible for withdrawal. Cash deposits come with no rules on maximum cashout as do many of our deposit bonuses, free bonuses are wonderful perks and you can win real money (as you see) however there are always rules involved one of which is a maximum cashout. We hope you had fun and this money finds you well. All our best, -Your Loko Greetings Deysi, we would love the opportunity to review your account and see if we can help. Please reply to our request for further information, it will allow us to locate your account and assist if possible. All our best, -Your Loko

Response from Crypto Loko CasinoMay 2, 2023

UPDATE: Greetings Amabala, thanks for getting back to us with the necessary information to locate and review your account. Free bonuses are wonderful but in order to qualify for free bonuses there needs to be some form of cash deposit separating these bonuses for them to be valid. We can see that you qualified for and cashed out on a free chip, according to the terms and conditions of the casino you would not be eligible for another free bonus until after your next cash deposit. It's just the rules. In your case the only deposit in your history is your account confirmation deposit which was refunded. The offer you mention is correct however you need to qualify for it and taking a moment to read the terms and conditions clarifies this. Wish we could be more help. All our best, -Your Loko Greetings Amabala, please respond to our request for further information. It will allow us to review your account and assist if possible. Best wishes, -Your Loko

Response from Crypto Loko CasinoMay 2, 2023

UPDATE: Greetings Gemini, thanks so much for getting back to us with the necessary information to review your account. According to the terms and conditions of the casino as well as the bonuses themselves only one free bonus is valid between cash deposits, as the win was from your second consecutive free bonus and the only deposit in your account history is the account validation deposit (refunded in full) the request for withdrawal was denied. We wish had better news for you! All our best, -Your Loko Greetings Gemini, and sorry for the lag. We had a long weekend over here. We would love to help, could you please respond to our request for further information? It will allow us to locate your account and assist if we can. We look forward to hearing from you! Best wishes, -Your Loko

Response from Crypto Loko CasinoApr 24, 2023

UPDATE: Greetings Nomad and thanks so much for getting back to us with the necessary information to locate and review your account(s). The free welcome bonus you were playing on at the time of the win has a maximum cashout value of $50, anything above this amount is removed. There are a couple other issues here however, the terms and conditions of the casino state that only one free chip is valid between cash deposits and only one account is allowed per player/household. In this case you have 4 accounts and multiple free chips without a cash deposit aside from the account confirmation deposit ($5) after your win. Unfortunately none of the funds are eligible for withdrawal. The account in question is still open however, the others have been closed due to the above mentioned rule. Perhaps you are attempting to log into one of the other accounts which has been suspended. We hope this clarifies things for you. Your $5 account confirmation deposit is being refunded. Best wishes, -Your Loko Greetings Nomad, we pay 100% of legitimate winnings and never block anyone unless they have violated the rules in an extreme manner. We need to make sure you've been treated fairly! Please respond to our request for further information, it will allow us to locate your account. If there is something we can do to assist we are all over it! Best wishes, -Your Loko