Crypto Loko CasinoReviews of cryptoloko.com

Response from Crypto Loko CasinoAug 16, 2023

EDIT: Thanks for the ticket number which allowed us to locate your account. Please contact customer service on live chat and request to do a "KYC", there is a bit more information necessary to qualify your account for withdrawal and our service department can assist in this. Once KYC is complete you should be eligible for the maximum cashout of $50 available from the free chip in play at the time of the win. Best wishes, -Your Loko Greetings Shelly, we would love the opportunity to review your account and make sure you got a fair shake. Please respond to our request for more info so we can locate and review your account. Best wishes, -Your Loko

Response from Crypto Loko CasinoAug 16, 2023

Greetings Chris, we lease the games from a 3rd party gaming provider and though the settings are quite high for return to player by industry standard all play is random thus not every game session will be a winner. We are happy to have a look at your account and make sure you got a fair shake though. Please respond to our request for more info so we can locate you in the system. Best wishes, -Your Loko

Response from Crypto Loko CasinoAug 16, 2023

Greetins Igor, thanks for providing your username so we could locate and review your casino account. The vast majority of our free chips only allow one free chip redemption between cash deposits to be valid for withdrawal should you win, this rule (among others) is stated clearly and agreed to by the player on the pop-up when the coupon is redeemed. Unfortunately in this situation there is nothing we can do to assist, your account confirmation deposit has been refunded and your account is in good standing but it would require a cash deposit to be deposited and played into the system before you would be eligible to cash out on a free chip. Best wishes, -Your Loko

Response from Crypto Loko CasinoAug 3, 2023

Greetings Sithembiso, great to hear from you. Coindraw is the brand name for our proprietary automated payouts system which generally results in very swift payout via Bitcoin. It's true, we do require a small account confirmation deposit to qualify for withdrawal, however these funds are refunded regardless of whether the requested withdrawal is approved or not so there is zero risk involved. Best wishes, -Your Loko

Response from Crypto Loko CasinoJul 25, 2023

Greetings Nick, we had a look and it appears you were paid in full shortly after this complaint was posted. Although our terms and conditions state 7 business days, as with the previous withdrawal you made you were using our Coindraw automated withdrawal system and thus received them significantly faster. Could you please confirm you got the funds for us? Best wishes, -Your Loko

Response from Crypto Loko CasinoJul 19, 2023

Hey Crystal! We had a look and we can see you were paid in full shortly after confirming your Bitcoin account, hope you're enjoying that cash! Best, -Your Loko Greetings Crystal, nice to hear from you. Thank you for providing your username so we could locate and review your account. We can see that you had previously requested and withdrawn through our automated Coindraw withdrawal system and were paid out shortly (minutes) after the request via Bitcoin. We would highly suggest using the Coindraw system whenever possible as it generally results in MUCH MUCH faster payouts. Bitcoin has been requested as the method of payment in the current case, this is a manual process which takes more time as actual humans are involved. We should be able to assist however, if you could kindly go to customer service and confirm your Bitcoin account (as it's been several months since your last Bitcoin update) then inform us here we will be happy to do what we can to expedite the process for you. Best wishes, -Your Loko

Response from Crypto Loko CasinoJul 12, 2023

Greetings Gebdhejh, thanks for providing your username so we could locate you in the system. We've reviewed the situation and we can see that the withdrawal was denied because you signed up for and played free chips in multiple accounts. According to the terms and conditions of the casino only one account per player or household is allowed and only one free chip is eligible for withdrawal between cash deposits, in this case you have several accounts and played several consecutive free chips with no deposit until after you won to confirm the account. Wish we had better news for you but our audit proves that the withdrawals department was justified in denying your request. Your confirmation deposit was refunded on the 5th of July when the withdrawal request was denied. Best wishes, -Your Loko

Response from Crypto Loko CasinoJul 4, 2023

Greetings Iris, we need to have a look at your account and see what the issue is. Please respond to our request for further information, it will allow us to locate and review your account. If we can help we will! Best wishes, -Your Loko