Xillian
No customer service - Payment is not being confirmed
No customer service! The invoice is listed as "Invoice successfully paid", but the seller does not receive the confirmation! The seller had to check manually. They always say in their comments on Trustpilot to contact them at support(at)cryptocloud.plus , but all the e-mails bounce back and are not being delivered (MAILER-DAEMON).
Response from CryptoCloudNov 18, 2025
Thank you for your review. We’re sorry to hear about the inconvenience. In most cases, this issue occurs when the merchant’s integration is configured incorrectly, which may prevent them from receiving automatic payment confirmations even though the invoice is marked as “successfully paid”. If you still have questions and cannot reach us by email, please contact us directly on Telegram at @cryptocloud_supbot — we’ll be happy to help you resolve this as quickly as possible.