cruises.comReviews of cruises.com

Title of the review says it all. Be aware that some agents can be very argumentative and failed to please us. Tried to get the room originally we saw available booked by agent 3 times but there is a lack of clear defining confirmation before deposit. At least in our situation. We canceled after so looking forward to the Christmas cruise we saved for.

Update 8/19/22: No return calls, emails, or messages from Cruises.com in response to any of my contacts. Issue remains unresolved five weeks after my initial complaint. Recently (6 days ago) booked two cabins (same ship, same category, same sailing) on RCCL via Cruises.com website at approx 11:30pm. The first reservation went through without any issues (other than not every offer listed was actually applied). The second one triggered an error message, stating I needed to call due to payment issue, which I did. Turns out there was no payment issue and the credit card company immediately showed the charge for both cabins pending/processing. The agent on the phone stated the glitch was in communication between their system and Royal's, but it would be cleared up the next day. I specifically asked about the incentives offered, to make sure they would be properly applied, and was assured there was no problem due to some 24 hr rule. She promised to call the next day to follow-up...no call received. Instead, I spoke with someone via chat, who stated she couldn't help because there was a fraud hold on the booking. Fortunately, both reservations were already in RCCL's system. Strange, but whatever. Called again and spoke to another agent, Karen, who was seemingly very helpful but clueless. There was, in fact, no fraud hold to be found. She spoke to a supervisor, who insisted that the second reservation had been made after midnight; therefore, the incentives didn't apply. Funny how their records showed I was speaking to an agent at 11:50pm about the error message, and my credit card statement shows the payment date that same day. When Karen finally realized I was correct, she promised to email the main office and follow up in a few days with her contact info. I received an updated invoice today, with one minor incentive added, but not the most important ones. All they had to do was literally duplicate the codes/offers from the first reservation, which was made at basically the same time on the same date, but I'm assuming that won't happen. Of course, no contact info other than the main phone# was attached. I'll have a great cruise regardless (we are frequent cruisers), but I will never use this company again. Buyer Beware!

This is an extremely deceptive company. I called to book a cruise for my family of four. I got Ms. Brenda Robinson on the line I told her I found cruise on Celebrity cruise. I requested that Ms. Robinson purchase tickets for my husband, two teenage sons, and myself on the Celebrity Equinox. I told her this was our first cruise. My requirement was to have an adjoining cabin preferable with one veranda. One of my sons might suffer from motion-sickness. We need a quiet location, mid-ship. I explained to Ms. Robinson we didn't drink hard alcohol but needed a non-alcohol beverage package and internet service. Ms. Robinson totally deceived and misleading me. She books the cabins directly below a casino, one cabin down from plaza, across from galleries, and a restaurant. Beside my cabin is a public restroom, staircase, walkway an elevator. While across from our room is distance is the theater. She didn't explain to me beside our cabin is a bar, shore excursions and the ship administrative services. She then sells me a full alcoholic beverage and basic Wi-Fi. I spoke to another customer service Ms. Jimenez who guide me to a deck-plan. Ms. Robinson did not tell me a deck plan exist. When I call and spoke to her supervisor Ms. West I she was very disrespectful, pushy, and eventually hung up the phone in my face while I am still speaking. Her supervisor tries to up-sell comparable cabin in a new location using pressure tactics. Ms. West adapted a nastiness tone to her voice when addressing me practically screaming at me because I said No, I was not going to give her access to my credit card. I asked her why she was so angry. She told me she spends a lot of time calling Celerity Cruise line for me, as to say she was doing me a favor and I am a problem. The Impression I get from Ms. West conversation and communication is I should take the cabin shut up and go away. This is an all-around horrible experience for me and my family. I have request that they cancel the cruise several time and Ms. West refused. Please do not used this company they are fraudulent and take no responsibility, worst they are dishonest, and used predatory sales practices. I will never use cruises.com.

We booked a cruise out of Marseille france with Cruise Sheet. It was a 2 day round trip.Cruisesheet took payment for 2 nights cruise fare, drinks package insurance.MSC had cancelled the return and so we were left in italy.STRANDED. Transport back food, hotels were at our cost.Cruisesheet are ignoring our emails, refusing to return our money. BEAWARE USING THIS AGENCY

I have hearing devices that don't allow for clarity over the phone, however, I was told I can only get help by a call. It was so hard. Understanding the words and was left on hold for over one hour! He said he would call me back and never did. I paid my deposit on the 5th and they wanted the rest on the 7th. Really no need for deposit. Will pay the rest by the 20th of April 2022. Cruises.com will probably not be used in our future.

If I could rate no stars would be better. Once they have your money there is no way to contact them. Will not answer the phone, just put you on hold for hours. Booked us in the wrong cabin after confirming it on phone several times. Worst company I have ever dealt with.

I will not use this company again!! Booked a balcony room, decided to upgrade, upgrade was handled, I paid for the upgrade then found out my upgrade has an obstructed view!! Called Cruise.com, operator told me that Carnival was closed when I called. I called Carnival they were open. But was told if I wanted to make changes I needed to go through my booking agent. Went to the chat with Cruise.com, she told me I had to call in, but there were notes from my previous call that said I did not want to be put on hold and that I would call the next day. I told her to go back and listen to the recording, I never said a word about being on hold. I call the next day and then after 2+ hours on the phone was told there is nothing that can be done. Carnival is out of space. Fine, refund my upgrade charge, buy me a drinks package do something for your customer. Nope, they don't care... Why was an obstructed view sold as a up grade?? I should have done this myself... Be Careful of this industry, they really don't care when they already have your money. Edit: Was asked to call to talk about experience but was given the number of a travel agent who could care less about what happened.

Cruse.com representative did not respond to you the problems I was having while on vacation. I had left numerous messages during the cruise without response. I also called when we returned home and still has not still not gotten a response from your representative. The problem was that we were not given certain amenities that were promised and then written matter. Please call me at 917-841-5832. I’d like to speak to one of your executives regarding this matter. At this point I will never and I repeat never use cruse . com again nor will I recommend it to anyone thank you