cruises.comReviews of cruises.com

Cruises.com is a rip-off. I booked my flight directly - I did not book my airfare through this company, it was independent and paid for separately. When Cruises.com found out they demanded $280 fee for airline booking, which I refused to pay so they canceled my cruise, which I had already paid, and deducted a "cancellation fee" as part of my refund, even though the contract says no cancellation fee for another week. Cruises.com said that in the fine print, the deadlines are a week earlier and they have the right to cancel my trip, that I paid for, because I refuse to pay a 10% booking fee they added to flights that they did not set up, I did not order through them, and they had no part in.

I booked a room with a balcony and king bed and got a room without a balcony and twin beds. Want a refund. Didn’t get what I paid for.

This company charges you a NON-REFUNDABLE $25 fee just for booking and a $100 NON-REFUNDABLE fee if you have to cancel (even if there is no cancellation fees from the cruise line). They have "offers" that are more difficult to redeem than a kidney. There are plenty of travel agents that don't soak you with extra fees.

Cruises.com mis-represented an excursion. Immediately upon discover of what was provided, I canceled the excursion and they refused to refund the $400. BEWARE.

I waited 6 months to write a review. Since I paid my initial down payment I have heard ZERO from this company and I have tried to reach out and they don’t have an easy way to contact them plus the telephone line is always busy. To date 7/6/2023 I have heard zero - nothing . I tried to look my reservations up and I don’t have the correct information to look up my account. The two apps I have ( one for the cruise line and one from cruises.com ) do not show that I have paid for reservations. I called the cruise line and they found my reservations but couldn’t tell me WHAT COMPANY I BOOKED WITH. I was even surprised at the snide remarks from the ship line ‘ We have to see if you Really have a reservation’. What the heck? I have a bill for over $2,000.00 but they had Trouble finding my reservations? My idea is - get a company who has travel agents and pay the extra few dollars to make sure you get a decent room that’s not below a dance floor or galley where it’s 24/7 loud. I have since booked and paid in full a couple of other cruises and I am able to email my agent easily. If you want to keep track and control everything then perhaps this is the company for you. My personal needs require a human interaction so I can email and ask questions like ‘ did I prepay gratuities?’ Or when do I owe the rest of the money for this cruise booked a year in advance’ and did I pay for travel insurance?’ This company would have to save me a ton of money in order for me to ever book on line again without the help of a designated agent. It’s been My personal experience that companies like this will fail to remind me of when the total is due then keep the down payment ( this has not happened with Cruise.com because I’m still 6 months out before the cruise is set to sail) I just prefer to have a human to contact . I’m still waiting to hear from cruises.com .

First problem is the extremely long wait times. Like 4 hours on the phone to add my girlfriend to the cruise. Next major problem was they lied. We paid around $6500 for a balcony. This is suite kind of money for a one week Alaska cruise. The room said obstructed berth. I asked what does that mean? They said it's only obstructed when the sofa was folded out as a bed. They lied. There was a big lifeboat right outside our balcony. It wasn't obstructed. It was 50% blocked view. Never use Cruises.com.

Do not use United Cruises. They are totally a scam. False advertising.

Misleading website. Chat person could not help. Impossible to reach customer service by phone (waited 5 hours with no response).