cruises.comReviews of cruises.com

4.2567 reviews
Travel Agencies
100 Quannapowitt Pkwy, Suite 100, Wakefield, Massachusetts

cruises.com

About cruises.com

Cruises.com is the smart way to book cruise vacations. Combine the cruise lines' offers with exclusive Cruises.com offers for the most value at sea. Cruises.com customers are able to easily book online or call 24/7

cruises.com (cruises.com) has 567 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Website: cruises.com
Category: Travel Agencies
Location: Wakefield, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 40% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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cruises.com reviews

Showing 419 reviews with 5 stars · Clear filters

John E.
Apr 23, 2022
EXEMPLARY SERVICE
On a Tuesday evening around 6:25 PM, I e-mailed our agent, Hilarie Wenzel, at cruises.com and asked her to check on last-minute availability for a cruise. She replied by e-mail shortly after 8 PM...and called me with our options at 8:29 PM. After reviewing it and deciding to book it, we contacted her again the next day and left her a voice-mail. Less than 10 minutes later...she called back and we got the cruise booked. THAT IS EXEMPLARY SERVICE!
Response from cruises.comMay 9, 2022
Jon, Thank you for leaving us a review. We appreciate you choosing to book with us! We look forward to working with you again on future cruise adventures!
Diane R.
Apr 22, 2022
Amazing service
She was so helpful and took her time I never cruise before and had a lot of questions but she was so sweet and patient with me
Response from cruises.comApr 29, 2022
Thank you for taking the time to let us know how we did! If you have any questions between now and your cruise, feel free to give us a call. We're always happy to help!
Louis W.
Apr 21, 2022
Great job of explaining procedures and…
Great job of explaining procedures and policies.
Response from cruises.comMay 9, 2022
We're so glad to hear that you had such a great experience booking your cruise vacation with us.
ANNMARIE SANTORO I.
Apr 19, 2022
The girl on the phone was very sweet
The girl on the phone was very sweet
Response from cruises.comApr 29, 2022
Thank you for your review. We are incredibly happy to hear that you are pleased with your experience! Happy cruising!
George K.
Apr 18, 2022
Persistence
Heather Stone worked diligently to please my wife and myself. This is the 2nd cruise I booked through Heather. I will do it again
Response from cruises.comApr 29, 2022
Thank you so much for taking the time to leave us a review. We are so pleased to hear that you're happy with your cruise booking experience with Heather! If you have any questions between now and your cruise, feel free to give us a call. We're always happy to help! We look forward to working with you again on future cruise adventures!
Sherry M.
Apr 11, 2022
Cruise.com makes it a breeze
Worked with Johnny and the experience was so easy! Johnny was a pleasure to work with and as a first time cruiser I would use cruise.com again
Response from cruises.comApr 19, 2022
Sherry, Thanks for reviewing us. We know that you have choices when booking your cruise vacation; we appreciate you booking with Cruises.com. Have a fantastic cruise!
Happy C.
Apr 5, 2022
Easy to use, excellent incentives.
Easy to use website offering excellent incentives. We received free gratuities and 2 free specialty restaurant dinners that we would not have gotten if we booked through the cruise. They even have options for excursions that are cheaper than through the cruise line and awesome resort day passes.
Response from cruises.comApr 12, 2022
Thank you for leaving us a review. We appreciate you choosing to book with us! Thanks again - we're counting down the days with you until your cruise vacation!
thomas W.
Apr 1, 2022
Easy
Easy, concise and clear. Good start to a great vacation.
Response from cruises.comApr 12, 2022
We're so glad to hear that you had such a great experience booking your cruise vacation with us.

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EXEMPLARY SERVICE

Amazing service

Great job of explaining procedures and…

The girl on the phone was very sweet

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Cruise.com makes it a breeze

Easy to use, excellent incentives.

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About cruises.com

About these reviews

More in Travel Agencies

CheapCruises.com

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cruises.com reviews

EXEMPLARY SERVICE

Amazing service

Great job of explaining procedures and…

The girl on the phone was very sweet

Persistence

Cruise.com makes it a breeze

Easy to use, excellent incentives.

Easy