cruises.comReviews of cruises.com

4.2567 reviews
Travel Agencies
100 Quannapowitt Pkwy, Suite 100, Wakefield, Massachusetts

cruises.com

About cruises.com

Cruises.com is the smart way to book cruise vacations. Combine the cruise lines' offers with exclusive Cruises.com offers for the most value at sea. Cruises.com customers are able to easily book online or call 24/7

cruises.com (cruises.com) has 567 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Website: cruises.com
Category: Travel Agencies
Location: Wakefield, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 40% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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cruises.com reviews

Showing 419 reviews with 5 stars · Clear filters

Alfred A.
Oct 11, 2022
It is always my pleasure to have…
It is always my pleasure to have Katrina Freeman help me with my bookings. She is professional, knowledgeable, friendly, and very efficient. She solves any problems and makes it easy to book and manage my bookings. 5 Star service!!!
Response from cruises.comOct 14, 2022
Thank you so much for taking the time to leave us a review. We are so pleased to hear that you are happy with your Travel Advisor. We look forward to working with you again on future cruise adventures! Thanks again and happy cruising!
Christy C.
Oct 11, 2022
Always on point!
I have booked cruises on several occasions with cruises.com. I always find that I get the best deals best perks and helpful service.
Response from cruises.comOct 14, 2022
Thank you so much for taking the time to leave us a review. We are so pleased to hear that you're happy with your cruise booking experience. If you have any questions between now and your cruise, feel free to give us a call. We're always happy to help! Thanks again and happy cruising!
B. K.
Oct 11, 2022
Easy to navigate
A seamless experience. Excellent price
Response from cruises.comOct 14, 2022
Thank you for your review. We are incredibly happy to hear that you are pleased with your online cruise booking experience! If you have any questions, we're always happy to help! Thanks again and happy cruising!
Roger
Oct 6, 2022
Our favorite rep Charmin Stallworth
Love our cruise consultant Charmin Stallworth! Always enjoy talking to her and she makes booking our vacations fun and easy!
Response from cruises.comOct 17, 2022
Thank you for taking the time to leave us a review. We are happy you had an enjoyable experience with us. If there's anything we can do for you, we are here to help! Thanks again and happy cruising!
Shayleigh B.
Sep 28, 2022
Tonya was very easy to talk to
Tonya was very easy to talk to. Answer all my questions. She even give me information about another cruise I didn’t know.
Response from cruises.comSep 30, 2022
Thank you so much for taking the time to leave us a review. We are so pleased to hear that you're happy with your cruise booking experience. If you have any questions we're always happy to help! Thanks again and happy cruising!
Simone
Sep 27, 2022
Excellent customer service
Helen was very great to deal with in our cruise booking. I would definitely use cruises.com to book my next adventure.
Response from cruises.comOct 4, 2022
Thank you for taking the time to leave us a review. We are happy you had an enjoyable experience with Helen. If you have any questions between now and your cruise, feel free to give us a call. We're always happy to help! Thanks again and happy cruising!
John S.
Sep 27, 2022
Travel agent was knowledgeable and…
Travel agent was knowledgeable and worked to get us the best rate. She followed up with three phone calls to advise me of reductions she was able ever us.
Response from cruises.comSep 30, 2022
Thank you for taking the time to review your Cruises.com booking experience! We really appreciate your positive review! If there's anything further we can do for you, we are here to help! Enjoy your upcoming cruise!
pedro R.
Sep 24, 2022
Excellent
Excellent excellent excellent
Response from cruises.comSep 26, 2022
Thank you for taking the time to leave us a review. We are happy you had an enjoyable experience with us. Happy cruising!

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