cruises.comReviews of cruises.com

Garbage customer service and flat out theft. This was my first (and LAST) time using this company and I can't say it enough - DO NOT BOOK THROUGH THEM. It will look like a great deal - it will NOT be a great deal once they're done with raising prices and charging fees. They literally added $200 3 days before my final payment (I was already paid in full!!) and if I didn't pay it they said they'd cancel my cruise and keep EVERYTHING I had paid. Absolute fraud and garbage. I called and emailed and called again and that's where it ended. HORRIBLE AWFUL. STAY AWAY

Im really mad to realize when my friend asked my husband and I to go on this cruise that it is a GEN X cruise and cost 600$ more than booking directly through Royal Caribbean. Im not even interested in being a part of this "group event " and now with the hurricane hitting I don't even want to go. I've sent an email but haven't heard back about cancelling. Cruise is starting Nov 8th. They need to explain in greater detail how their special event ties into the normal cruise as I would've just booked directly with the ship.

I was ready to pay for the trip (3 attempts)but your website is try to sell me the travel insurance $89 for each person and without kicking the purchase insurance button my payment is incomplete this is very frustrating. Causing me to wonder are you a cruise company or an insurance company?

I booked a 20 day Meditterranian cruise with Cruises.com under the understanding that I would recieve 3% of the purchase price of about $4800 back via my Rakuten account. I took the cruise in April 2025. They are still advertising cash back via Rakuten but I have been unable to get them to honor this despite reaching out to them. Rakuten have made several attempts to reach out to them to no avail. Dishonest company, do not trust!

Within 10 minutes of booking, I realized I had erroneously booked a cruise for Nov 2026, instead of 2025. (I didn't even know it was possible to book a cruise 16 months in advance!) I immediately called them, but they refused to waive the $100 cancellation fee. Yes, I know it's in the fine print I agreed to, bit given the immediacy with which I caught my error, I thought they could have cut me some slack. So they get a big F.U. from me and will never get my business now. Don't give then yours either!

Booked a “deal” with them and was promised $700 on board credits but only got the $300 as they claimed I owed Princess cruise line. Our agent was always MIA and they sent constant emails threatening that our cruise would be cancelled for this money that they claimed in error was still owed. Worst experience ever! Would rather get rectal surgery rather than book using them again.

The company does now allow US Legal Permanent Residents, with unexpired permanent legal residency and valid, unexpired, Cuban passport to book with them. This should be completely illegal, can book with any other company though, even the cruise companies themselves.

We were never given our $75 ship board credit for booking with them. I booked 3 rooms which meant we were due a total of $225 on our credit cards. The cruise line itself knew nothing about this and told us to contact Cruises.com. You are put on hold for a long time. When someone answers you are put on hold again while that person supposedly looks into it and comes back to the phone and says "Are you still there? I'm still looking into it." Then you are told a case will be filed with the cruise company. The cruise company calls and says the case does not contain anything about credit card shipboard credit and to call cruises.com. They just want to take your money, can't answer any questions, don't tell you what's included in your ticket. BOOK DIRECTLY WITH THE CRUISE LINE!