cruises.comReviews of cruises.com

In May if this year 3 of my friends and myself booked a cruise to Italy through cruises.com for my 50th birthday celebration. We bought the insurance, planned our trip to be in Venice 3 days prior to leaving the port. The day we were to fly out, our flight was delayed because of bad weather in another city . After hours of waiting the pilot announce we would not make our connecting flight and we needed to change. Well no biggie , I mean we’re leaving 3 days in advance, right? Wrong! There were not any connecting flights that would get us to our port before the boat was leaving. After reaching out to the insurance we bought they denied us any compensation. We lost $6000 between the cruise and hotel, We were told that we could’ve meet up with the boat at a different port. Now they tell me. Had I known that I definitely would’ve kept going. Why didn’t they tell me that when I called to let them know we couldn’t make it? I’ve dine everything I know to do. All we asked for is a ticket for a later date. I mean what harm is that ? We didn’t want our money we simply wanted to do our trip. I would go else where for your trip. The customer service is not there. They only care about your money not you as a customer . It’s sad really because I would’ve booked more vacations with them .

Dedicated agent told not to answer your calls! I was told by my dedicated travel agent that the company is great about price matching should a cheaper deal be found later on. Well, I couldn't get in touch with my dedicated travel agent Rai Cortelli (Raymond). I called the regular customer service line and was told that I had to work with my dedicated agent and that they would send an email. I was also told that my agent should not have told me they could adjust the pricing because I had already made a "final" payment. apparently, you can only adjust before final payment? I don't even know why the initial agent told me about this price match if there was no chance I could take advantage of it. I tried chatting but the first rep told me they did not have the tools to help me and would send an email to my dedicated travel agent. The second time I chatted, the rep kicked me of the chat and when I tried to go back into another chat session, I noticed the live chat icon was no longer there (can companies control that?!?!). I've left multiple voicemessage for my dedicated travel agent with no response in the last few months. I read other reviews stating that no one could reach their dedicated agent which makes me think that once they make the sale, perhaps they are told not to respond to their customers.