cruises.comReviews of cruises.com

Would like to make others aware of their so-called "hold" policy. I placed a cruise on hold while I explored flight options knowing that if I could not find an affordable flight for my family, I would have to forego that particular cruise. Called back the very next day ready to book the cruise just to find out that the agent, Greg Kelley, put the wrong itinerary/cruise on hold for me and the pricing had increased. Silly me, but I fully expected them to honor the pricing seeing that it was of no fault of my own. However, the manager would not even play-back the recording of my conversation with the agent to verify that it indeed was a mistake on their end. I was told it was because I had not officially "booked" the cruise. So of course my response was...."isn't that the purpose of putting the reservation on "hold"...so that it locks in the pricing for a day or two until you decide"? I was told no, the hold doesn't do anything. So I asked, "then why have it and continue to promote something that is meaningless"??? So angry and so disappointed as this was the first trip my daughters and I would have taken since Covid started over 2 years ago. Now, because of THEIR mistake, I can no longer afford this particular trip as the price has increased significantly! Will no longer do business with them going forward!

What a SCAM, Stranded in New York by Cruises.com. We booked with this company Cruises.com for a NCL Bahamas cruise, agent was helpful booking everything for us. With that said they booked us a flight that landed in New Jersey and booked us a hotel over an hour away at JFK, using toll roads at my cost of $150 to get from airport to hotel. If we didn’t use toll roads it was a 7.5 hour taxi ride.Then the travel vouchers they gave us were no good, we paid for transportation and got FAKE vouchers that the company would not back up even with their mistakes leaving us stranded across country in New York. We had to get all our ground transportation by our selves on New Years . Not easy to do and the stress well wow. Now they won’t give us our transportation money back and the agent will not answer her phone for at least 3 weeks now and still trying to get ahold of her. If you feel like getting ripped off then us this company…Scam alert with this company. Cruises.com is a rip off. When calling cruises.com they would not help at all and told me your on your own. Stranded in New York City by cruises.com. Update cruises.com reached out to me and asked for 24-48 hours to research and get back to me, well the 48 hour mark has passed with no one from cruises.com getting back to me. Cruises.com is a SCAM. Uber from hotel to port was $87 Taxi from airport to hotel $150 Fake transportation vouchers $75 The only way you can get Cruises.com to contact you is slam them on social media.

False advertisement! They do not live up to their promises. I lost over 10 hours of work trying to fix their screw ups, and they still screwed me out of $200. Do not book with this company

My rep never explained to me my itinerary I wanted a weekend cruise to the Bahamas from Miami to Nassau and coco bay ..so when I payed I found out it wasn't what I wanted she booked something else for me instead she gave a a whole day in sea and next day private island 🏝️ for the price I paid I could had gone to Cancun with flights included for 5 days and 4 nights all inclusive at a 5 star resort ...will never book again I'm a loyal customer with Nowegian cruise line and this happened to me BECUASE my sales rep wasn't honest with me

DON'T USE Cruises.com! Due to the pandemic, my group of 8 had to cancel our Alaska cruise via Grand Princess, depart 5/8/2020. Cruises.com immediately charged $100 cancellation fee per each booking and promised to refund our cruise money. Beginning 3/8/2020 we have been corresponded with the agent numerous times about our refunds. We did everything the agent told us to do including paying $100 each couple for the cancellation!! The cruise was cancelled by Princess cruise line, why did we have to pay the cancellation fee?! As of today, we still have not received our refunds!!

I have used cruises.com numerous times, as well as my family. First bad experience was during Hurricane Dorian. It took hours and days to finally get some answers from cruises.com on our refund. We gave them the benefit of the doubt and booked several cruises with them again, BIG MISTAKE! Our 3 cabin cruise got cancelled due to COVID-19 and we are still waiting on thousands of dollars to be refunded. After waiting more than 2 months on our refunds, they tell us that they will come in several payments (unknown dates) and that we would have to wait an additional 45 days for the refund on one of our cabins. I called today to get a status, as we have only received about $400 in 5 different deposits (unreal) and the man that answered the phone told me that RC was closing soon, so that he wasn’t going to call them to get a status update. I then asked him to please move another cruise, that we have scheduled in a few months, as we are not comfortable traveling this year, and he tried to charge me $500!! Why would I pay you any more money, if you owe me thousands?!! Zero customer service!! I will never use them again!

I Booked my cruise from cruises.com. First problem they quoted me one price on the phone, when I got the receipt, it had a higher price for the cruise. Had to call and complaint about that nothing changed they made up some lie. Then carnival cancelled my cruise not me and they want to keep $100 of the Carnival refund. Still waiting for my refund to post to my account, its been over 2 wks. Stay away from this fake company, you will be better off booking direct with the cruise line. They get no stars from me.

Book on your own. Paying all their ridiculous fees for literally no service is a waste of money. This is for cruises.com NOT cruise.com.