Cruisemiles.ComReviews of cruisemiles.com

I have 34 million cruisemiles and my Mother 22.5 million cruisemiles where is our money, where is our cruisemiles, where is our cruises, and where is your correspondence to your customers. NOTHING.... THE COMPANY AND ITS EBAY SELLERS ARE ROBBERS

We had one cruise with cruise miles which all went well, we then invested more than A$6000 and booked 2 more very good cruises NZ and Baltic, all looked good and the both were cancelled. This a scam police action is being taken in the UK, contact details below. Contact them and give weight to the ground swell of defauded members. TRUTH WILL PREVAIL.LET'S MAKE SURE OF THAT AND FORWARD YOUR COMPLAINTS AND PROOF TO Martin Amundsen is in charge now of the investigation against cruisemiles.Please forward your info to. MARTIN AMUNDSEN Detective Constable 4098 CID Reactive Chelmsford North LPA Address: Chelmsford Police Station, New Street, Chelmsford, Essex, CM1 1NF Tel: 101 Ext. 420156 Email: [email protected] 3 QUESTIONS ARE ASKED FROM HIM: 1--tell me of your experience using cruisemiles?(the fact of what has occurred) 2--what is the financial lost you have been exposed to? I would maybe add for those who had paid flight and hotels if communication and time before cancelled cruises was not communicated. 3--Details of any cruises you have been on?(Booked thru cruisemiles). I would think that after this if concrete proof is needed as charges are being contemplated we will probably need to send all proof. Let's get this rubbish behind us...

I had first given my daughter a cruise for christmas last year. She had a very hard time trying to find out when roll check was. Numerous emails and no reply til one day she received an email telling her to stop or she would be banned!..She only wanted an answer to a very important question. They still didnt answer but could respond with a rude reply like that. So she took it upon herself to fill out the roll form anyways, and did get a booking #...Its a good thing she did, because there never was a roll call for it. Then I purchased first miles. Had an awful time trying to pay for them, Again, numerous unanswered emails went by til finally somebody answered on somebody elses email acct. Then I won an auction and same deal. I waited anxiously for my cruise as it was my first through cruisemiles. I started noticing all the problems but had already booked a hotel pre cruise. Then I got the news that most others got...CANCELLED. No email. no explanation. no cash refunds.. Most cruises are now not happening, inconsistencies on issues run rampid, and terms and conditions change to suit the moment. Totally unfair and worst CS I have ever seen!

I bought cruise voucher 3 years ago but I could not booked the cruise because they change to cruisemiles.com. I had to bought more miles for reserve Carnival Liberty cruise which will sail on 30 november 2013, balcony room. I prepared air ticket from Thailand to America for this cruise and also prepare everything for my upcomming trip. Last 2 month I received email from cruisemiles about some problem in the company, I tried to email to cruisemiles but no answer. I fell very anxiety. When I was checked in their forrum about cruise update , I found that my cruise trip will ticket for only balcony room. So I was waiting for my trip , I always check at roll check and last week I found that they had roll check for my booking cruise. I fell very happy and did roll check. But they told me later that I was not in the passenger list. I fell very confuse and upset. How can I do? I tried to ask them by email many times, but no response. If any one can tell me the way to contact them, please help me.

I've been with the company over 5 years after purchasing two vouchers on Ebay (totally over $600) the advertised cruises were valued at over 2,200GBP. I have not had one single successful cruise with them as they cancel the cruises before you can travel on them. They offered me one, one week before it was sailing, (only cos I had threated a lawsuit) but I was unable to sail at such short notice). THIS IS THE BIGGEST SCAM GOING. You don't get your money back, you get more miles as compensation. The vouchers, which we paid a lot of money for on ebay, became useless, and cruises have gone up from 30,000 miles to over 30,000,000 miles - WE HAVE ALL PAID FOR RICHARD'S NEW RESTAURANT: THE Rare Cow... 11 Chequers Road | Writtle, Chelmsford CM1 3Ng, England +(44)0124542039 - BIG FAT FRAUD, LET'S CATCH HIM OUT AND GET A CLASS ACTION LAWSUIT AGAINST HIM .

After e-mailing for over 1 month with no answers, I found out 5 days before my cruise was to leave that cruisemiles did not book a ticket for me and they cancelled my Sept.cruise. I bought 3 vouchers in 2010 (which should have bought me 3 cruises) plus sunk more money into it. This is my 4th Cancelled cruise. I have not had one cruise. They cancelled almost all sailings and are starting over. They changed terms and conditions and now want to charge a $49 fee to book with no guarantees. I am out $2500.

Do trust this company they will take your money and give you no cruises.I have had three cruises cancelled without notice at a loss of $3000 (£2000).PLEASE dont trust them.

This is the response I got from Melissa, "Director of group reservations". Do you think this is professional and polite?? Do you think this is the way to treat a customer? ***As I am sure you are aware our business is in extreme financial difficulty You were one of the lucky people who got your tickets and went on a cruise So all people see you as is selfish in the extreme that you keep complaining about a cruise you did not like when hundreds of others would have loved to have been on it We completed your booking and booked a room if carnival did not meet your expectations it is totally beyond our control Now please stop wasting our time when it is much better used trying to help people with real problems Best wishes Melissa Director of Group Reservations CrusiseMilesLogo01*** I do not!! I think this is the worst customer service I have ever had in my entire life. All because Cruisemiles screwed up on my cruise booking I purchased in 6/14/12 and they booked on 9/7 to sail 9/8/13. TERRIBLE!!! I only wanted a friendly response from 15 emails I sent since 8/16 on the cruise I was to be sailing on. I am going to spread the word that this is definately a reason why you are loosing money and having financial difficulty as you state, yet I was not aware of this at all. Are any other members aware of this ??? Has anyone else been spoken to this way??? WOW! shocking !! totally unacceptable. DO NOT BOOK WITH THEM - you will loose your $$