Cruisebound Reviews | Read Customer Reviews of cruisebound.com

CruiseboundReviews of cruisebound.com

4.7672 reviews
Travel Agencies
228 Park Ave S, New York, New York

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Cruisebound

About Cruisebound

At Cruisebound, we are passionate about making cruising easy and accessible for everyone. We offer a seamless online experience that allows travelers to find and compare cruises from every major cruise line. Whether you're planning a family vacation, a romantic getaway, or a solo adventure, Cruisebound provides all the options you need to tailor your perfect cruise experience.Comprehensive Selection: We feature a vast array of cruises from all the top cruise lines. Whether you want to explore the icy beauty of Alaska, bask in the Caribbean sun, or sail through the Mediterranean, our platform makes it easy to find cruises that match your schedule, budget, and style.User-Friendly Experience: Booking your next cruise vacation should be straightforward and fun. With Cruisebound, you can compare prices, itineraries, and amenities from the comfort of your home, without any added fees. Our intuitive website ensures that planning your cruise is as enjoyable as the cruise itself.Expert Guidance: Our team of cruise experts is always here to help. We understand that every traveler has unique needs and preferences, so we offer personalized support via phone, email, and live chat. Whether you need advice on choosing the right cabin or have questions about shore excursions, we're here to ensure your cruise experience is smooth and satisfying.Cruisebound Rewards: Our loyalty program rewards you every time you book. Earn onboard credits that you can spend on special meals, spa treatments, or shore excursions. The more you cruise with us, the more you earn!Commitment to Satisfaction: At Cruisebound, your vacation satisfaction is our top priority. We strive to provide not only the best prices but also the best service. We are always adapting and evolving to meet and exceed our customers' expectations.With our vast selection, user-friendly platform, expert advice, rewarding loyalty program, and dedicated customer service, your perfect cruise vacation is just a few clicks away. Experie

Cruisebound (cruisebound.com) has 672 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: cruisebound.com
Website: cruisebound.com
Category: Travel Agencies
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 7% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cruisebound reviews

672 approved reviews, newest moderated first

Krystal B.
Mar 18, 2024
Cruise bound was amazing with communication
Cruise bound was amazing with everything I will definitely book with them again
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Lethzzy Cano M.
Mar 13, 2024
Amazing costumer service
Amazing costumer service! Super fast response time very efficient. Very kind staff
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customer
Mar 10, 2024
Will use again
It was very easy to reserve the booking. But I didn’t double check something when paying and realized I made a mistake (definitely my fault) and cruise bound helped me fix it!
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Ashley M.
Mar 8, 2024
Booking was a breeze & great customer service…
Jasmine was able to change my cabin selections with such ease and answer all my questions to make my trip the best possible! She went above and beyond honoring an onboard credit even when royal Caribbean wouldn’t. I look forward to cruising this summer!
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Gaylen L.
Mar 5, 2024
I would think twice before booking…
I would think twice before booking through Cruisebound they will nickel and dime you all the way through the process. they don't even include the ride from the airport to the ship (which by the way I also booked through them 12 Miles wanted to charge me $136.00) I will never book with them again. I had to dig into it to even find out that it wasn't included. Sad
Response from CruiseboundMar 5, 2024
Hi Gaylen, Thank you for sharing your feedback. We are genuinely sorry to hear about your dissatisfaction with your experience. We understand that it is frustrating to find out about unexpected charges as you plan a vacation. Specifically, in this case, the price and inclusion of transfers is set by the cruise line and we do not have control over that. We are doing everything we can to avoid this type of negative surprise and it appears that, in this specific case, the experience fell short of expectations. Our team has reached out to you to hear more about your experience and help you find alternate transfer options. Thanks again for sharing your feedback.
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customer
Mar 2, 2024
Heather
Heather, the supervisor called to apologize for a representatives miscommunication & she cleared up my question. Going above & beyond. Excellent!
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Doug
Feb 28, 2024
Customer service called me
Customer service called me with review I had written before. Not only did she apologize several times about the miscommunication, she took the time to explain how it happened. She made several adjustments to my preferences and guaranteed it wouldn't happen again! I'm very impressed how she cared and addressed all of the problems I had. Great Service!
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Diane
Feb 26, 2024
Marianne made booking a cruse so easy
Marianne made booking a cruse so easy. She did alot of research to set me up with the perfect room and the airline tickets along with transportation to and from the cruse ship. She has worked there for over 30 years. Any questions I had she answered, if I could give her 10 stars I would.
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