CruiseboundReviews of cruisebound.com

After I missed a payment deadline earlier this month, professional and competent representatives worked hard with the cruise line to have my trip reinstated. Smooth sailing all around!

We booked for a large group with CruiseBound and they have been so helpful throughout the whole process. Special thanks to Jasmine and Cori, they were amazing. Everytime I called they promptly answered all the questions and resolved all our issues. Thank you and we will book with you guys for future cruise reservations.

Loved the service

No se puede guardar los asignados o al menos no se como recuperar los me gusta

Marianne our Cruise agent called me right back to answer my questions about our trip. Marianne is professional, friendly and knowledgeable and reassures me that I can reach out to her any time. Since this is my first cruise I really appreciate all of her assistance and advice.

Do not book with them!! You do not get ANY window to cancel your booking. They will keep dragging going back and forth between u and the cruise company. We booked an Alaskan cruise with them from Seattle on a Friday night for a Sunday departure because we thought a last minute trip would be fun. However, they don’t inform you during your booking you need a passport to go to Alaska and back. They provide a link to “check your identification documents” After the booking. When we realized within 15 mins of booking we needed a passport and one of the guest didnt have her passport we called to cancel but they were closed! We called first thing next morning to cancel or change and we COULD NOT!!!! We called the cruise line who said their policy is based on the cruise travel date but it was up to the travel agency (cruisebound) to refund us. But Cruisebound keeps telling us Princess wont refund us. It is a headache and pain. I highly recommend using a different site to book!!!!! There are other sites who are not going to screw you over because this ticket wouldn't have been sold a day before the cruise anyways.

I see all these glowing reviews, but unfortunately, I have not had the same experience. I sent out my email to Cruisebound since I was interested in using their services. On July 30 I received an introduction email from an agent, which I responded to right away. Did not get a response, so I sent a 2nd email on August 1st. Still no response so I sent a text on August 5th. I then received an email from the agent stating that she did not hear from me and if I was still interested. Seriously? Same August 5th I sent an email and a text response. She then responded “I will get back with you tomorrow”. Today is August 11 and I still have not received a response. I was getting frustrated until I realized, this is MY money, therefore I will take my business somewhere else. Thank you cruise bound

Marianne has been so helpful to me over the years with changes that have been needed to be made to my booking. She always responds promptly and has been such a great help! Very professional with a personal touch! Thank you Marianne!