Vanessa
PURCHASE DIRECTLY FROM CRUISE LINE DO…
PURCHASE DIRECTLY FROM CRUISE LINE DO NOT USE CRUISEBOUND So unhappy with their customer service and last minute changes they made to my reservation. I should have trusted my instinct and dealt directly with the cruiseline as when it came down to any issues I had with the reservation cruisebound would refer me to carnival, carnival couldn't do anything as it was booked through travel agent (cruisebound). Never again will I use them.
Response from CruiseboundSep 7, 2025
Hi Vanessa, We’re sorry to hear about your experience. As with all refunds, Carnival processes these directly to the original form of payment and advises it may take 7–14 business days to appear, sometimes longer during periods of high volume. While the cruise line controls the timing, our team has been in direct contact with them to confirm the refund and provide you with documentation for your records. We know waiting is frustrating, but your refund is still within Carnival’s stated processing window. We remain committed to supporting our customers through situations like this, and we appreciate your patience as the cruise line completes the refund process. - The Cruisebound Team