Cruisebound Reviews | Read Customer Reviews of cruisebound.com

CruiseboundReviews of cruisebound.com

4.7672 reviews
Travel Agencies
228 Park Ave S, New York, New York

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Cruisebound

About Cruisebound

At Cruisebound, we are passionate about making cruising easy and accessible for everyone. We offer a seamless online experience that allows travelers to find and compare cruises from every major cruise line. Whether you're planning a family vacation, a romantic getaway, or a solo adventure, Cruisebound provides all the options you need to tailor your perfect cruise experience.Comprehensive Selection: We feature a vast array of cruises from all the top cruise lines. Whether you want to explore the icy beauty of Alaska, bask in the Caribbean sun, or sail through the Mediterranean, our platform makes it easy to find cruises that match your schedule, budget, and style.User-Friendly Experience: Booking your next cruise vacation should be straightforward and fun. With Cruisebound, you can compare prices, itineraries, and amenities from the comfort of your home, without any added fees. Our intuitive website ensures that planning your cruise is as enjoyable as the cruise itself.Expert Guidance: Our team of cruise experts is always here to help. We understand that every traveler has unique needs and preferences, so we offer personalized support via phone, email, and live chat. Whether you need advice on choosing the right cabin or have questions about shore excursions, we're here to ensure your cruise experience is smooth and satisfying.Cruisebound Rewards: Our loyalty program rewards you every time you book. Earn onboard credits that you can spend on special meals, spa treatments, or shore excursions. The more you cruise with us, the more you earn!Commitment to Satisfaction: At Cruisebound, your vacation satisfaction is our top priority. We strive to provide not only the best prices but also the best service. We are always adapting and evolving to meet and exceed our customers' expectations.With our vast selection, user-friendly platform, expert advice, rewarding loyalty program, and dedicated customer service, your perfect cruise vacation is just a few clicks away. Experie

Cruisebound (cruisebound.com) has 672 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: cruisebound.com
Website: cruisebound.com
Category: Travel Agencies
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 7% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cruisebound reviews

672 approved reviews, newest moderated first

Wasiu
Mar 7, 2026
Excellent service. Will do business with you again
Excellent service.
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Garry C.
Mar 6, 2026
Francine was amazing
Francine was amazing. Overall a great expereince needed to book 2 cabins for a family of 6, I thought all was good but apparently one of the payments didn't go through. Francine reached out to me and helped remedy the situation and was able to add an additional person to one of staterooms. Francine is a doll and a real complement to Cruisebound.
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Kevin D.
Mar 5, 2026
Ms Francine with CruiseBound was…
Ms Francine with CruiseBound was incredible! She was able to answer all my questions and help out with all issues I have. I tried to reach out directly with Princess Cruise but they couldn’t careless. I would definitely use cruisebound for all my cruises without going direct to the cruise line! Thank you Ms. Francine
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Anne M.
Mar 5, 2026
I’m trying to find my confirmation code…
I’m trying to find my confirmation code or number
Response from CruiseboundMar 6, 2026
Hi Anne, Our team has been in touch via phone and email to help you locate your confirmation code. If you need further assistance, please contact us by phone, email or chat here: https://www.cruisebound.com/contact-us
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Thomas H.
Mar 4, 2026
Do Not Use Cruisebound.com
Company took my money, then called to tell me the room wasn’t available, but I could pay double the amount for a suite. Then they told me that I was booking late, so them taking my money and not really having a cabin available was my fault. While on the phone with them telling me that the room was unavailable, they were sending me emails to complete my booking, because the room was available. And now it will be 7 days for my refund of almost $5,000 and I have already booked $1,200 in airfare, for a room I was told was available. Their reply was that they are sorry, and it won’t happen again. However, there are multiple reviews with the exact same issues, so I believe that reply to be untrue.
Response from CruiseboundMar 4, 2026
We sincerely apologize for not meeting your expectations, particularly around the communication and handling of your booking. We will be reviewing this interaction for agent training purposes to ensure this does not happen again. Please contact us at https://www.cruisebound.com/contact-us and we would be happy to assist you in finding a cruise within your desired travel dates.
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Carlos S.
Mar 3, 2026
Francine was absolutely fantastic help
Francine was absolutely fantastic help
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Jacqualine J.
Mar 1, 2026
Recommended
Everything online was easy to search easy to find.The payment options made it even more comfortable for me to book with them.
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angela
Feb 26, 2026
First Time Cruise Booking Made Easier…
First Time Cruise Booking Made Easier by a very helpful customer service experience with Francine. Within hours she helped me finish my reservation, get my stateroom of choice and link my reservation with my party. Super helpful, kind, professional, and I can’t say enough good things about the experience. She rocked
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