CruCon Cruise OutletReviews of crucon.com

We have used CruCon for years and wouldn't use anyone else, especially during their sales! My fellow passengers can't believe how much on-board credit that we received from them! I have read the reviews on them and believe that most were caused by Covid, From what I understand, they have either bought or merged with another company and the service is much better, i.e., I wanted to change my cabin and heard back from them within a day. I also want to give kudos to Flights By Celebrity. Our original airline canceled our paid flight and Celebrity "fought" with another airline to give us the the same class without additional charge, which would have been quite a bit more!

Truly a fly-by-night outfit. Poorly executed travel plans that left us scrambling to fix their mistakes. Horrible flight schedule and absolutely no communication. Take my advice and go elsewhere for your travel plans.

We have used CruCon for years and they have definitely gone downhill. I guess they lost a lot of people during the pandemic when no one was booking cruises. I sent in 2 inquiries last Sunday, called them on Wednesday, did not get a call back until Friday afternoon and now they are closed Sat, Sun, Monday for the holiday weekend. They have these huge sales throughout the year but you can’t get through to find out the details.

Pretty much just reaffirming the frustration that everyone else is feeling. Got their email for a Memorial Day preview sale 5/22-24. I find out I have to register, and would receive instructions on 5/22. Well, it's 5/23 and I haven't gotten anything. Registering multiple times does not change the outcome, Can't look at the preview sale without the right link. Tried calling, but Sales message says leave a message, they'll call me back in 3-5 days. Customer service message says, can't talk now but please send an email--well, we know from other comments that that that won't be returned. So I'm missing out on this much heralded pre-sale. Apparently, they have plenty of people to plan their email marketing, but no one to answer emails or the phone. In the meantime, I booked my $2,400 cruise at an online agency who had great prices and actually answered the phone promptly.

Like others, have used CruCon for years to book cruises. In the last 6-8 months they have, for all practical purposes, disappeared. There is NO response to emails and can't call them. It is like pulling teeth to get an acknowledgement of a reservation. Even the cruise lines can't get a hold of them. We have 5 cruises booked through them, several future cruise credits pending and zero response! I seriously doubt they will remain in business.

I have used Crucon Outlet for years and have booked many cruises through them. Prior to the pandemic they were ok, not the best but their perks outweighed their customer service. But now you cannot talk to a person, they say leave an email. I have left messages and emails to no avail. I leave for my cruise in a week and feel very frustrated, the cruise company says talk to your travel agent, but I can’t!

CRUCON customer service is non existent. They are open Monday to Friday 8 AM to 5 PM Eastern Time. VERY slow answering any inquiries.

Terrible customer service since Covid. Days to get hold of somebody to address changes in cruise schedule. Someone calls you and if you miss them then play phone tag!! They give you a general number to call them back (give me your extension!!!). Do not use!!