CruCon Cruise OutletReviews of crucon.com

Can’t get anybody to unswer

They give pricing that is wrong, give credits that don't show up just to make the sale, are next to impossible to get hold of and after purchase support is non-existent. Take your money elsewhere.

I have used Crucon for 15 years and they were great...until they weren't. They do not answer emails and are very difficult to reach by phone. Will look for an agency that answers their phones.

Truly a fly-by-night outfit. Poorly executed travel plans that left us scrambling to fix their mistakes. Horrible flight schedule and absolutely no communication. Take my advice and go elsewhere for your travel plans.

We have used CruCon for years and they have definitely gone downhill. I guess they lost a lot of people during the pandemic when no one was booking cruises. I sent in 2 inquiries last Sunday, called them on Wednesday, did not get a call back until Friday afternoon and now they are closed Sat, Sun, Monday for the holiday weekend. They have these huge sales throughout the year but you can’t get through to find out the details.

Pretty much just reaffirming the frustration that everyone else is feeling. Got their email for a Memorial Day preview sale 5/22-24. I find out I have to register, and would receive instructions on 5/22. Well, it's 5/23 and I haven't gotten anything. Registering multiple times does not change the outcome, Can't look at the preview sale without the right link. Tried calling, but Sales message says leave a message, they'll call me back in 3-5 days. Customer service message says, can't talk now but please send an email--well, we know from other comments that that that won't be returned. So I'm missing out on this much heralded pre-sale. Apparently, they have plenty of people to plan their email marketing, but no one to answer emails or the phone. In the meantime, I booked my $2,400 cruise at an online agency who had great prices and actually answered the phone promptly.

Like others, have used CruCon for years to book cruises. In the last 6-8 months they have, for all practical purposes, disappeared. There is NO response to emails and can't call them. It is like pulling teeth to get an acknowledgement of a reservation. Even the cruise lines can't get a hold of them. We have 5 cruises booked through them, several future cruise credits pending and zero response! I seriously doubt they will remain in business.

I have used Crucon Outlet for years and have booked many cruises through them. Prior to the pandemic they were ok, not the best but their perks outweighed their customer service. But now you cannot talk to a person, they say leave an email. I have left messages and emails to no avail. I leave for my cruise in a week and feel very frustrated, the cruise company says talk to your travel agent, but I can’t!