Crua OutdoorsReviews of cruaoutdoors.com

Best blanket I've ever owned / hope to own. Stiching did not hold up well to repeated but careful machine washes - (after almost 2 years of almost nightly use). Emailed support - my request resulted in request from Crua for photos. Shortly after receiving them free warranty replacement was authorized. New blanket coming in new order box. No need to return old one. (Lying comfortably under it now)!

Jesse was attentive, helpful, and so flexible to work with me with special orders, cancelling and changing orders, and getting more information for me with a new product. I'm extremely happy with his customer service!

Quick and precise answers to my support request, a pleasure to do business with!

Super fast reply. Have the feedback I wanted and very polite.

We are a young family living in central Texas and always looking for opportunities to go camping. But tents designed in the US are not at the same level as the tents in Europe. Ive always been a big fan of the Crua tents and I am glad that they have decided to come to the US. I purchased the Core and the Culla Family but I returned it because I am more interested in the tunnel tents. I got the Quad and have not used it yet but am excited to soon. Returning the Core and Culla was easy and the team was responsive. But I had to drive to their warehouse since shipping the tents back is very expensive. It would be nice if Crua would pay for return shipping. But the people I met at the warehouse, Jesse, are very nice and helpful and it was a pleasure to meet them. Crua tents are the way to go. Add on an Ecoflow Wave 2 AC and it gets very cozy.

Fast response and solved the issue without more direction... thanks

Thoughtful follow-up and immediate action. The essence of great customer service.

The service rep listened to May issue and promptly looked to find out what may have caused the billing issue.