Nathan J.
I backed this product on Kickstarter…
I backed this product on Kickstarter when it first came out over a year or so ago. They shipped the product in February I believe, but mine was lost in the delivery process (tracking indicated it was delivered, but I never received it). I reached out to the owner and their support staff seeing if they had any updates or news on the tracking and they confirmed it had been delivered. I explained that I never actually received it and told them I appreciated their assistance and settled to take the loss, since it was completely not their fault and I told them as such. Because they are such a standup company and have a delightfully kind support team, they told me they were going to send me a new one regardless. I could not be a happier customer and more appreciative of their kindness and generosity. They were in no way obligated to go out of their way to do this, but I believe this is such a testament to their character as a company. I will absolutely be a returning customer for their future products. It is acts like these that create a very loyal customer base. Kudos to you Crua. And again, thank you.
Response from Crua OutdoorsNov 14, 2019
Hello Nathan, I appreciate your understanding and patience. Unfortunately, sometimes these kind of situations happen but regardless we wanted to make sure you were able to enjoy your Crua Koala. Enjoy your new hammock and please let us know if you have any questions. Thank you for your support. Tarah