Crua OutdoorsReviews of cruaoutdoors.com

I cannot say enough nice things about this company and their staff. Tarah with customer support seriously moved mountains to make sure we were happy with our experience. Whatever Crua is paying her isn’t enough, I had plenty of reasons to be upset(the circumstances are irrelevant) but she had great communication and worked with me to find a resolution. She even replied to my email when they were without power and had just had a foot of snow dropped on them!! We are very excited to use all of the products we got from Crua and will continue to sing this company’s praises!

i ordered the insulated inflatable tent fir a homeless couple..it was to arrive weeks later..it did not.. not for months later ..it is now spring and the tent is redundant for ontario canada ... additionally sending the tent UPS instead of canada post incurs me hundreds of dollars in duty fees .. that would not be so if your company had been sensitive to canadians importing a tent ..UPS had previously destroyed a colour copier i sent to my mother..so in general my sense of fairplay and justice is at a breaking point including 2.5 years of having my hairsalon business ruined ..

Recently purchased the bigger insulated cocoon and was very pleased with the quality of this tent. It truly does what it says on the tin. So glad I came across Crua and will be looking into purchasing a Crua duo maxx tent very soon as from what I see I love.

First I like to start off saying we all should be kind and respectful when dealing with any kind of customer service and really life in general, we need to give real respect to receive it and learn to be kind to receive kindness. I purchased The Loj right in the transition to the American branch and didn't realize Crua outdoors hadn't started shipping yet here because I didn't read carefully enough so since I really need my order ASAP I was very worried about the situation so I reached out by Email and was contacted by an absolute treasure of a woman named Tarah and she has been a blessing always willing to give me updates and be patient with me always doing her very best to put me at ease and going the extra mile to answer any questions I have, and I am more then pleased with the customer service I have received Tarah is a real diamond and I am very grateful to her. As for the Loj I haven't received it yet, but I have no doubt that Tarah is going to do everything she can to get my Loj to me quickly and safely, and I already know I am going to love my new loj and love living in it, the Loj is a real masterpiece. Thank you Crua Outdoors for making better Products than the rest, and a extra special thanks to Tarah for the kindness and patience given to me. 10 out of 10 👍👍🌟🌟🌟🌟🌟

I dont typically leave reviews often but from dealing with Tony on Amazon I now understand 2 things. 1. is how this company really does go out of their way to help you and are genuine about their service and 2. Is how important reviews are to these smaller companies which is another reason I am leaving this review. I would recommend Crua to anyone looking for camping equipment and am delighted with the product and support I recieved.

I wanted to leave this review to express my absolute gratitude. In my life, there has not been many times where I have felt so appreciated and connected with a company. they have continued to help me ever since my stand broke months back (manufacture error). They have sent me all sorts of stands that they have to help find a perfect replacement. The effort my service rep (Dani G) put into making sure I am satisfied is out of this world. When I am happy with a product, I always forget to leave good reviews. But this company is something special. I also use this hammock as my bed for around 2 years with absolutely no issue other than the stand. If you have taken the time to read this review, I suggest you also take the money to invest in a company that will do anything for their customers. That is this company.

I would definitely recommend shopping with Crua, I rang up and spoke to a woman called Danielle who gave me advice and was extremely helpful when I had questions about the Culla Maxx Tent. Will for sure be shopping with Crua again.

Really pleased with the tent. There was an initial problem that was resolved quickly with care and understanding. I would recommend buying outdoor gear from Crua because it's not just about sales, they are enthusiastic and proud of their products and want us to share the same experience.